User Research and Testing for HRA

Closing date for applications: 16/01/2023
Specialist role
User researcher
Summary of the work
An exciting user research project supporting the Health Research Authority to gain user insight to inform the development of our new corporate website. We require an experienced user researcher to support user testing of wireframes, prototypes and website covering the discovery, alpha and beta phases of our new website development.
Latest start date
Expected contract length
Maximum 65 Days over 12 Months, dependant on needs of project +Optional 6 months extension
No specific location, for example they can work remotely
Organisation the work is for
Health Research Authority
Maximum day rate
Early market engagement
Who the specialist will work with
You’ll be working with the HRA project team which includes a project manager, product and delivery manager, product owner and public involvement officer. You will also be working with our commissioned partner who is responsible for the development of the technical solution. As part of the team, you will be supporting the team to meet the relevant Government Delivery Standards for service design and development and can read more about the standards here -
What the specialist will work on
1. Develop a research plan with the project team and align activities to inform decisions2. Test assumptions about user journeys, content, information architecture and navigation elements of the new website3. Plan, lead, conduct and debrief user research focus groups, interviews and workshops4. Identify and prioritise user insights to provide robust, evidence based recommendations to develop the product5. Document findings to evidence a clear thread between the insights and decisions6. Contribute, prepare and attend GDS alpha and beta assessments 7. Contribute to the planning of ongoing research carried out by the HRA after the contract end
Address where the work will take place
Most meetings will be done remotely via Teams, Google Meet and/or Zoom however users that take part in the user research and user testing sessions will be from across England and potentially beyond. There may be a requirement to hold workshops face to face which will be at one of our five offices - Manchester, London, Newcastle, Nottingham or Bristol.
Working arrangements
The supplier will carry out the majority of the work remotely and communicate with the project team using Microsoft Teams, Slack, Basecamp and use other digital collaboration tools such as Trello and Miro. Whilst some meetings and workshops may be possible face to face to facilitate user testing methodologies, it's expected that the vast majority of sessions will take place via Teams, Zoom or Google Meet so they are accessible to everyone.
Security clearance
All must have BPSS as a minimumAn enhanced DBS check
Additional terms and conditions
All expenses must be pre-agreed between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures theprotection of the rights of data subjects. For further information please see the Information Commissioner's Office website (
How many specialists to evaluate
Cultural fit criteria
-Be collaborative and transparent when making decisions -Openly share knowledge and experience with the team in order to enhance the project -Take responsibility for their work -Work effectively with a variety of people at different levels
Assessment methods
Evaluation weighting
Technical competence 65% Cultural fit 15% Price 20%
Essential skills and experience
  • Demonstrable skill and experience of conducting user testing with a diverse range of users of a digital product
  • Experience and demonstrable understanding of a range of user research methods, when to use those methods and how to use them correctly
  • Ability to lead analysis of research/testing data and synthesise clear and actionable findings to create a rich picture of user behaviour and feedback and recommend prioritised amends
  • Ability to work closely with project team to develop findings into recommendations for product development and decisions for amendments to a product
  • Demonstrable skill and experience in designing sustainable ways of collecting and acting on user feedback once the website is live and once the contract has finished
  • Demonstrable skill and experience of conducting accessibility testing with users who use assistive technologies
  • Experience of at least one example of working with users of public and / or government digital services
Nice-to-have skills and experience
  • Skill and experience of working within highly regulated sectors similar to NHS / social care organisations
  • Skill and experience of working as part of a small, agile team
  • Skill and experience of working through the end to end GDS process from discovery through to a live service

Closing date for applications: 16/01/2023

User Research and Testing for HRA

Closing date for applications: 16/01/2023

Specialist role:

User researcher


No specific location, for example they can work remotely


Health Research Authority

Maximum day rate:


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