Service Manager Expert

Closing date for applications: 17/07/2019
Specialist role
Product manager
Summary of the work
We are looking for an exceptional IT Service Manager with a balance of technical understanding and strong leadership skills who has proven experience in leading and managing an IT Service Desk.
Latest start date
Expected contract length
12 months initial with an optional 12 month extension, subject to review at 6 months.
Organisation the work is for
Disclosure Scotland
Maximum day rate
Please specify required day rate
Early market engagement
Who the specialist will work with
The existing team is comprised mostly of supplier, contract and Civil Service resources. The specialist will be expected to be embedded into current delivery teams and will be expected to lead a small team.
What the specialist will work on
Responsible for setting the vision and strategy for service management, ensuring processes are defined, owned and maturing. Responsible for developing capability of the existing team and getting them to a point where they are performant and self-sufficient. Knowledge transfer and experience of mentoring and building teams is absolutely essential. You will provide direction and technical leadership to DS and be responsible for successfully transitioning our Service Management capability from our delivery partner. The role involves working collaboratively in DS and across other government departments in Scotland and the UK. You should have an understanding and experience of agile delivery methods.
Address where the work will take place
Disclosure Scotland 1 Pacific Quay Glasgow G51 1DZ
Working arrangements
The specialist is expected to be on-site for at least four days a week with one day optional working from home. The specialist will be expected to attend all associated Agile ceremonies and make use of collaborative tooling (Slack, Skype, Google Docs, Confluence, Jira). You will have strong demonstrable experience in communicating with both technical and non-technical colleagues. You will work alongside and support the Service Owner and Lead Architect in ensuring Disclosure Scotland has a fully managed, secure and successful service.
Security clearance
BPSS clearance is required. SC level clearance may be required. Disclosure Scotland will sponsor the SC Clearance process where the specialist does not already have SC level clearance if required.
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Be comfortable standing up for their discipline Be comfortable with working with clients with low technical expertise
Assessment methods
Work history
Evaluation weighting
Technical competence 55% Cultural fit 20% Price 25%
Essential skills and experience
  • You will have experience of and ability to build a team. You will be excellent at mentoring current staff. You will be able to transfer your expert knowledge to individuals
  • An expert in managing relationships between stakeholders
  • Ability to ensure that disparate suppliers and vendors come together to deliver Disclosure Scotland’s Service
  • You will have experience of an evidential approach to understanding users and their needs. Able to translate user stories and propose design approaches or services to meet needs
  • You will be a strategic thinker. Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact
  • You will have an in-depth understanding of Service Management Framework principles and processes and ability to apply the technical knowledge in project or programme activities
  • You will be able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information
  • Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements
  • Ability to take management information and consolidate agreed key performance indicators into product or service measures that underpin service management of a specific product or service
  • Be able to build a high performing team where all team members are clear on their roles and responsibilities
  • In addition to above, please send CV to by 17th July midnight
Nice-to-have skills and experience
  • Asset and configuration management - Experience of configuration management
  • Service Improvement - Demonstrable experience of service improvement

Closing date for applications: 17/07/2019

Service Manager Expert

Closing date for applications: 17/07/2019

Specialist role:

Product manager




Disclosure Scotland

Maximum day rate:

Please specify required day rate

IT Recruitment Marketplace
The Hive Enterprise Centre, Victoria Avenue
Southend-on-Sea, Essex SS2 6EX
© IT Recruitment Marketplace
To change your subscription email us here