EXPERIENCE
Essential skills and experience
- Experience of a range of IT best practice methodologies and implementing best fit in line with organisation needs
- Knowledge of service design methodologies. The fusion of service design and IT best practice skills and experience is essential. -Experience of engaging staff through service design process and delivering effective workshops
- Experience of engaging staff through service design process and delivering effective workshops
- Expertise in implementing a product based models and associated processes in IT/digital teams
- Develop user journeys and processes that meet service needs and provide an excellent experience
- Ability to both understand user needs and develop services that deliver against strategic aspirations
- Develop measures and metrics to continually improve and iterate processes
- Ability to deliver a full suite of documents including templates, drawings and boilerplate documents to support the process as well as business continuity
- Experience of working with teams to ensure new processes are adopted and problem solve/adapted where required. This could include developing measures, metrics, reporting and education/coaching sessions
- Excellent communication and stakeholder management skills at all levels including executive leadership
- Ability to deliver in a changing environment and manage uncertainty
Nice-to-have skills and experience
- Experience of service design in the local government or wider public sector environment
- Initial scope includes the following services: Portfolio and Demand management; Service continuity management; Service level management; Software development and management; Knowledge Management. Experience around these is desirable