Senior Business Analyst for a MOD C4IS (BA)

Closing date for applications: 28/05/2020
Specialist role
Business analyst
Summary of the work
The MOD supports an operationally critical C4IS capability via in-sourced arrangements, owns the SI and Design Authority functions, but wants to move to a partially out-sourced service model. An experienced Business Analyst is required is to provide tactical and strategic re-design of ITSM processes and reports to support this change.
Latest start date
Expected contract length
13 months, followed by 11 month period (subject to financial approval), then 6 month option.
West Midlands
Organisation the work is for
Defence Equipment and Support, MOD
Maximum day rate
Early market engagement
Who the specialist will work with
An independent Service Designer, Microsoft contractors, MOD customer technical lead, DE&S project manager and Design Authority.
What the specialist will work on
• Production of a revised service management (ITSM) process design for an in-service operational C4IS • Production of test reports • Management of a pilot event to test revised processes and reports • • Ad hoc assistance with cutover to the new processes • Ad hoc tasks to support the ITSM project, including but not limited to: - support to the wider team (both Delivery Team and customer) on ITSM related matters - support to the development of the Business Change Management Plan - regular progress reporting
Address where the work will take place
West Midlands and Bristol, but during the Covid-19 crisis the specialist can work from home with ad hoc meetings at either base as the situation allows. The project is a MOD Priority Project so key worker status is available.
Working arrangements
Most of the work can be carried out remotely once initial induction has taken place. With the exception of collecting a MOD laptop and site passes, all meetings can be conducted via Skype (at home) or VTC (on site) until such time as the Covid-19 restrictions are lifted sufficiently to allow more F2F meetings. This fits with the team's new way of working in these circumstances. Expenses limited to £1000/month Similarly, and ideally, interviews may be F2F but will be virtual if necessary.
Security clearance
Must be at least SC and a UK national only (no dual nationality)
Additional terms and conditions
DEFCON 76 (12/06) - Contractor's Personnel at Government Establishments DEFCON 658 (10/17) - Cyber (In relation to this DEFCON, applicants must complete a Supplier Assurance Questionnaire here using the following code: RAR-8UG52BQS. The Cyber Risk Profile for this posting has been deemed 'Low') Intellectual Property provisions will be specified at the time of contract award.
How many specialists to evaluate
Cultural fit criteria
Respectful, loyal, disciplined and professional Focuses on quality outputs An effective communicator (in written work, in meetings and in presentations) Logical and methodical approach to problem solving Creative thinker and challenger Work as a team within our high pressure organisation Can work with customers with both low and high technical expertise
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 20% Price 20%
Essential skills and experience
  • Business analysis - investigative work into problems and opportunities in existing and new services, create recommendations for service improvements, analyse large amounts of complex information to produce solutions
  • Business improvement process - analyse current services and processes, identify and implement optimisations, help to evaluate and establish requirements using relevant techniques such as gap analysis
  • Business modelling - model advanced and complex situations across more than one business function or programme, gather insight from senior stakeholders and communicate modelling results clearly to them
  • Business process testing - take responsibility for the creation of test cases, create traceability records from test cases back to requirements
  • Enterprise and business architecture - contribute to the creation and maintenance of the target operating model and identify the impact on operational service
  • Innovation - lead others to innovate in their work as well as enabling them to innovate on their own
  • Methods and tools - know how to ensure that teams are using the right tools and methodologies and promote their use
  • Requirements definition and management - facilitate the setting of business priorities for highly complex change initiatives, lead on requirements analysis, investigation and implementation of changes to programme scope
  • Stakeholder relationship management - influence stakeholders and manage relationships effectively, build long-term strategic relationships and communicate clearly and regularly with stakeholders
  • Testing (business analysis) - define test condition requirements, design, interpret and execute them as per test plans, highlight reports and risks, analyse results based on tests and activities
  • User focus - concentrate on user needs, collaborate with user researchers, understand user story, recommend best tools and methods
  • Experience of working in an environment that handles sensitive data
Nice-to-have skills and experience
  • Understanding of the MOD working environment
  • BCS Practitioner Certificate in Modelling Business Processes
  • Understanding of ITIL v3 Service Management Frameworks
  • Identify best processes including measuring, evaluating and providing visualisation of outcomes

Closing date for applications: 28/05/2020

Senior Business Analyst for a MOD C4IS (BA)

Closing date for applications: 28/05/2020

Specialist role:

Business analyst


West Midlands


Defence Equipment and Support, MOD

Maximum day rate:


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