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Research project exploring Income Management and ePayments (UR)

Closing date for applications: 21/10/2019
OVERVIEW OF ROLE
Specialist role
 User researcher
Summary of the work
 This procurement will allow us to test the hypothesis that Barnsley's Income Management product could provide an effective low-cost solution for all local authorities.
Latest start date
 04/11/2019
Expected contract length
 Project Delivery Complete and reported to MHCLG by 31st January 2020
Location
 Yorkshire and the Humber
Organisation the work is for
 Barnsley Council
Maximum day rate
 Please specify required day rate
ABOUT THE WORK
Early market engagement
 -
Who the specialist will work with
 IT Manager at Barnsley Council and external stakeholders in other Local Authorities
What the specialist will work on
 "To test the hypothesis that Barnsley's Income Management product could provide an effective low-cost solution for all local authorities. The “Gov.UK Pay as a viable alternative ePayment provider” project recommended a discovery be run to determine: * is there an LA market for an alternative IM product? * what the user needs are for an IM product amongst Local Authorities? * does the Barnsley product meets those needs? * what changes are needed if it doesn't? * can it integrate with GOV.UK Pay to offer a holistic solution? * what would an effective governance model look like?""""
WORK SETUP
Address where the work will take place
 Yorkshire & Humber
Working arrangements
 This will be our first experience of running a Discovery project. We'd like to follow the process as recommended in the GOV.UK Service Manual as closely as possible such that after the project we'll have a good understanding of how to proceed ourselves in future. We'd like user research sessions to be run in our offices to enable key stakeholders from Barnsley to join in, but we are happy to attend sessions in neighbouring towns/cities if your facilities allow for better sessions to be run. We anticipate stakeholders at other council's being involved remotely.
Security clearance
 On your first day with us, we will require you to sit through an online security induction training course.
ADDITIONAL INFORMATION
Additional terms and conditions
 -
EVALUATION CRITERIA
How many specialists to evaluate
 4
Cultural fit criteria
 Operates in an agile way - able to work iteratively within regular planning and review cycles Works independently between project team meetings Works as a team with our organisation and other third party organisations as though one Works in the open utilising unrestricted document management solutions and shares information and decisions with all interested parties Communicates effectively ensuring all stakeholders remain appropriately informed or consulted as deemed necessary Has a no-blame approach that encourages stakeholders from learn from their mistakes Capable of taking lead, allocating work, delegating and chasing where appropriate
Assessment methods
Evaluation weighting
 Technical competence 60% Cultural fit 10% Price 30%
EXPERIENCE
Essential skills and experience
  • Have experience of running succesful Discovery projects in accordance with the guidance in the GOV.UK Service Manual
  • Have experience setting up and running user-research sessions with a variety of remote stakeholders, able to marshall them appropriately
  • Be capable of producing a business case and value for money report justifying continuation into an Alpha phase or cessation
  • Be able to complete the project to the timescales specified - report complete and submitted to MHCLG by 31st January 2020
  • Will visit the lead team in Barnsley to present their delivery proposal
  • Prepared to comply with local policies and procedures in respect to mandatory security checks and legal GDPR obligations
  • Approach and methodology is consistent with the best practice guidance outlined in the GOV.UK Service Manual
Nice-to-have skills and experience
  • Have the ability to impart knowledge and skills to our in-house team during delivery of the project
  • Have additional resources available to call on to rescue delivery timelines should significant slippage occur
EXPRESS INTEREST
Closing date for applications: 21/10/2019

Research project exploring Income Management and ePayments (UR)

Closing date for applications: 21/10/2019


Specialist role:

User researcher

Location:

Yorkshire and the Humber

Organisation:

Barnsley Council

Maximum day rate:

Please specify required day rate
FULL DETAILS / EXPRESS INTEREST HERE
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