Programme Manager, Modern Technology for Housing Services (PM)

Closing date for applications: 01/09/2020
Specialist role
Programme manager
Summary of the work
Hackney is transforming how tenants and leaseholders are supported by building services designed around the people that use them. Our ambitious roadmap of development will enable us to remove dependence on a single legacy system within 18 months, operating and improving a series of products, connected via our API platform.
Latest start date
Expected contract length
2 years
No specific location, eg they can work remotely
Organisation the work is for
London Borough of Hackney
Maximum day rate
Early market engagement
Who the specialist will work with
As the Programme Manager you’ll help manage stakeholders and the product teams around the common goal, working with agile delivery managers using disciplined agile methodology. You’ll also be a champion for user needs, simpler business processes, and re-usable technology, helping colleagues use these to deliver better and more efficient services. Successful candidates will have leadership experience of agile product teams.
What the specialist will work on
1. Coordinate a multi-disciplinary agile software development team to manage delivery and iteratively improve our housing products, as well as build new user-focused digital services for housing.2. Oversee roadmap planning, resource management, procurement, and vendor management. Flag potential risk points early and work with the team and stakeholders to creative solutions to address pitfalls.3. Communicate the team’s progress and challenges to key stakeholders, and ensure that team members are kept up to date.4. Implement a product vision developed in collaboration with housing leadership.
Address where the work will take place
Hackney, London and remote working
Working arrangements
Mainly remote working, but with some travel to Hackney in the future for some face to face work.
Security clearance
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Work as a team with our organisation and other suppliers -Work with Hackney and other suppliers in a diverse environment -Be transparent and collaborative when making decisions -Share knowledge and experience with other team members -Have a no-blame culture and encourage people to learn from their mistakes
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 7% Price 33%
Essential skills and experience
  • Familiarity with cloud computing including continuous integration / deployment, test-driven development, automated testing
  • Familiarity with accessibility a passion for inclusive design and comfortable with user-centred approaches
  • Work comfortably in an agile environment with rapidly changing deadlines, workloads, and goals
  • Create effective, prioritized product descriptions, user stories, and delivery plans to meet user needs in a cost-effective way
  • Lead data-based continuous delivery and improvement, ensuring that services are regularly analysed, maintained and improved to better user experience
  • Design service processes to include continuous feedback loops between customers and the service team
Nice-to-have skills and experience
  • Ideally you will have knowledge of social housing and familiarity with the legislation and processes that support good outcomes for tenants, leaseholders and the landlord

Closing date for applications: 01/09/2020

Programme Manager, Modern Technology for Housing Services (PM)

Closing date for applications: 01/09/2020

Specialist role:

Programme manager


No specific location, eg they can work remotely


London Borough of Hackney

Maximum day rate:


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