EXPERIENCE
Essential skills and experience
- You will be responsible for the creation and configuration of records relating to Printer Infrastructure
- You will investigate and respond to L3 incidents in a timely manner, using the Service Now toolset to do this, whilst adhering to Departmental SLAs
- You will undertake root cause investigations for problems, applying fixes or relevant workarounds where appropriate
- You will be responsible for the management, configuration and fault resolution of both on-premise and cloud hosted print queues
- You will interrogate all incoming Printer Management Tool database requests and agree/execute the necessary action within appropriate timescales