Skip to content

Microsoft Dynamics Specialist (PM)

Closing date for applications: 22/10/2019
OVERVIEW OF ROLE
Specialist role
 Product manager
Summary of the work
 NICE is implementing MS Dynamics CRM for teams such as Enquiries Handling who field all general requests from the public and healthcare professionals. We are looking for a Specialist to assist with rolling out the CRM and provide a critical liaison between the team and the 3rd party support contract.
Latest start date
 02/12/2019
Expected contract length
 4-5 months
Location
 North West England
Organisation the work is for
 National Institute for Health and Care Excellence (NICE)
Maximum day rate
 £300
ABOUT THE WORK
Early market engagement
 N/A
Who the specialist will work with
 The NICE Communication team, Digital Services team and Enquiries Handling team
What the specialist will work on
 Deliverables: 1. Define and deliver a continuous improvement roadmap 2. Work with stakeholders to identify initiatives, define requirements, prioritise, test and deliver outcomes 3. Provide first-line support for all CRM enquiries 4. Support Director of Communications by liaising with suppliers to facilitate achieving business outcomes 5. Provide training to all CRM users 6. Provide documentation on configuration, changes, security permissions etc 7. Identify opportunities for reducing administrative overheads 8. Review the existing licensing structure and identify opportunities for cost savings 9. Configuring MS Dynamics to create entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting
WORK SETUP
Address where the work will take place
 National Institute for Health and Care Excellence (NICE) Level 1A, City Tower Piccadilly Plaza Manchester M1 4BT
Working arrangements
 Based onsite in the Manchester office.
Security clearance
 N/A
ADDITIONAL INFORMATION
Additional terms and conditions
 Additional clause will be added to govern using the NICE servers and not allowing any data on personal laptops/equipment.
EVALUATION CRITERIA
How many specialists to evaluate
 6
Cultural fit criteria
 Ability to work with a range of internal stakeholders at all levels where the majority will not be technically expert Ability to work with stakeholders bringing consensus on requirements priorities where there are conflicting views
Assessment methods
Evaluation weighting
 Technical competence 45% Cultural fit 5% Price 50%
EXPERIENCE
Essential skills and experience
  • Experience of a range of techniques to elicit and analyse information from stakeholders to feed into requirements shaping
  • Experience of configuring MS Dynamics to integrate with SharePoint Online and the Office 365 Suite
  • Experience of mapping contact relationship management needs and translating into MS Dynamics configuration eg entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting
  • Experience of training users in MS Dynamics including developing training materials
  • Experience of providing first line support for MS Dynamics and liaising with 3rd party suppliers for resolution of user queries
  • Experience of creating and administering user group accounts, security and access permissions for MS Dynamics
  • Experience of creating clear documentation to support knowledge share and business continuity for the permanent team
  • Awareness of GDPR in context of information governance of processing, storage and retention of personal data of both employees and external stakeholders
Nice-to-have skills and experience
  • Experience of managing supplier relationships with 3rd parties
  • Understanding of MS Dynamics licensing models
  • Experience of balancing user needs with the art of the possible so that business teams optimize the benefits of using MS Dynamics
EXPRESS INTEREST
Closing date for applications: 22/10/2019

Microsoft Dynamics Specialist (PM)

Closing date for applications: 22/10/2019


Specialist role:

Product manager

Location:

North West England

Organisation:

National Institute for Health and Care Excellence (NICE)

Maximum day rate:

£300
FULL DETAILS / EXPRESS INTEREST HERE
IT Recruitment Marketplace
The Hive Enterprise Centre, Victoria Avenue
Southend-on-Sea, Essex SS2 6EX
© IT Recruitment Marketplace
To change your subscription email us here