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LBWF Business Support Process Mapping (D)

Closing date for applications: 23/12/2022
OVERVIEW OF ROLE
Specialist role
 Designer
Summary of the work
 Understanding the current processes undertaken by the two Business Support hubs and design a new way of working to highlight efficiencies and potential savings within the teams.
Latest start date
 20/01/2023
Expected contract length
 2 months
Location
 London
Organisation the work is for
 London Borough of Waltham Forest
Maximum day rate
 £400
ABOUT THE WORK
Early market engagement
Who the specialist will work with
 Specialist will mainly liaise with the Change team within the council as well as the current Heads of Service for the Corporate and People/Families Hub within the Council. There may be some interaction with Corporate Directors of various teams in order to understand work impact.
What the specialist will work on
 1. Develop the ideal Business Process Map for the Business Support functions based on discovery conducted of the teams2. Highlight overlap between Business Support functions and other services3. Identify potential efficiencies that can be made alongside the implementation of a new ERP system
WORK SETUP
Address where the work will take place
 Waltham Forest CouncilWaltham Forest Town HallForest RoadWalthamstow E17 4JF
Working arrangements
 Hybrid working with 2-3 days required on site and for specific face-to-face meetings
Security clearance
ADDITIONAL INFORMATION
Additional terms and conditions
EVALUATION CRITERIA
How many specialists to evaluate
 5
Cultural fit criteria
 -Work as a team with identified stakeholders -Champion a collaborative approach to work and decision making -Can work with clients with low technical expertise -Political and strategic awareness -Strong leadership skills, acting as a credible role model for cultural change
Assessment methods
Evaluation weighting
 Technical competence 60% Cultural fit 10% Price 30%
EXPERIENCE
Essential skills and experience
  • Undertake performance deep dives, rapid reviews and full reviews
  • Lead on requirements gathering, process mapping and re-engineering and other improvement activity for identified teams
  • Carry out research and analysis to help define best practice
  • Develop new service delivery options
  • Advise colleagues on relevant issues within the service area and provide professional challenge and advice to colleagues
  • Strong interpersonal and communication skills
  • Ability to identify problems and develop innovative solutions to them
  • Qualitative and quantitative analytical skills
  • Manage projects and/or programmes focused on service or efficiency improvement
Nice-to-have skills and experience
  • Utilise a very high degree of persuasion and influencing with senior stakeholders, providing advice on changes to ways of working
  • Prepare and present a full range of reports covering area of responsibility
  • Experience of using service improvement approaches within a complex organisation
  • Experience of advising, writing and presenting strategic reports on complex issues to senior managers and Members
EXPRESS INTEREST
Closing date for applications: 23/12/2022

LBWF Business Support Process Mapping (D)

Closing date for applications: 23/12/2022


Specialist role:

Designer

Location:

London

Organisation:

London Borough of Waltham Forest

Maximum day rate:

£400
FULL DETAILS / EXPRESS INTEREST HERE
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