ICT and IT Support Services (SM)

Closing date for applications: 23/05/2022

OVERVIEW OF ROLE

Specialist role	Service manager
Summary of the work	The Authority is seeking to award a service Contract to a Contractor with experience of –1. Digital strategy review2. Business transformation 3. ICT support services and End User Computing (EUC) 4. Local Authority Insight, as specified in the specification document.
Latest start date	04/07/2022
Expected contract length	2 years
Location	East of England
Organisation the work is for	Cambridge and Peterborough Combined Authority (CPCA)
Maximum day rate	Please specify required day rate

ABOUT THE WORK

Early market engagement
Who the specialist will work with	The prospective appointed supplier will manage and support the ICT service for a current circa 109 staff organisation.
What the specialist will work on	CPCA is a reasonably small authority, with current circa 109 staff, and is increasing its use of hybrid working (mixing utilisation of office space and home working).CPCA is looking to procure a service that will combine its digital strategy review and business transformation needs with ICT support services and End User Computing (EUC) that continues to support its staff and infrastructure with its I.T. support service needs. The required approach would be a collaborative one between the prospective/appointed supplier and CPCA, which is able to provide technology and local authority insight, lead and validate its decisions and strategic direction together.

WORK SETUP

Address where the work will take place	At this point, CPCA are procuring the use of a new single office location but this service will be expected to be provided at our current/present address - The Mayor's Office, 72 Market Street, Ely, CB7 4LS. This address might change in the future.
Working arrangements	To provision of IT Support Services, incorporating Service Desk, End User Computing Services and Additional Services to the Authority e. g. Strategy Review ; Business Transformation needs ; ICT Support Services ; I.T. Support Service needs ; Local Authority Insight from Monday to Friday; 8am to 6pm.
Security clearance

ADDITIONAL INFORMATION

Additional terms and conditions

EVALUATION CRITERIA

How many specialists to evaluate	3
Cultural fit criteria	-Hardware (Must Have) - 10% -Functions Software - 10% -Functions explanation per individual function listed - 5% -Management - 10% -Engagement - 10% -Procurement – billing outside of schedule - 10% -Implementation and Transition Period - 10% -Additional Requirements (Please refer to paragraph6.4.9.9 of the Specification Doc.) - 10% -Could Have Individual criteria - 5%
Assessment methods
Evaluation weighting	Technical competence 70% Cultural fit 10% Price 20%