ICT and IT Support Services (SM)

Closing date for applications: 23/05/2022
Specialist role
Service manager
Summary of the work
The Authority is seeking to award a service Contract to a Contractor with experience of –1. Digital strategy review2. Business transformation 3. ICT support services and End User Computing (EUC) 4. Local Authority Insight, as specified in the specification document.
Latest start date
Expected contract length
2 years
East of England
Organisation the work is for
Cambridge and Peterborough Combined Authority (CPCA)
Maximum day rate
Please specify required day rate
Early market engagement
Who the specialist will work with
The prospective appointed supplier will manage and support the ICT service for a current circa 109 staff organisation.
What the specialist will work on
CPCA is a reasonably small authority, with current circa 109 staff, and is increasing its use of hybrid working (mixing utilisation of office space and home working).CPCA is looking to procure a service that will combine its digital strategy review and business transformation needs with ICT support services and End User Computing (EUC) that continues to support its staff and infrastructure with its I.T. support service needs. The required approach would be a collaborative one between the prospective/appointed supplier and CPCA, which is able to provide technology and local authority insight, lead and validate its decisions and strategic direction together.
Address where the work will take place
At this point, CPCA are procuring the use of a new single office location but this service will be expected to be provided at our current/present address - The Mayor's Office, 72 Market Street, Ely, CB7 4LS. This address might change in the future.
Working arrangements
To provision of IT Support Services, incorporating Service Desk, End User Computing Services and Additional Services to the Authority e. g. Strategy Review ; Business Transformation needs ; ICT Support Services ; I.T. Support Service needs ; Local Authority Insight from Monday to Friday; 8am to 6pm.
Security clearance
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Hardware (Must Have) - 10% -Functions Software - 10% -Functions explanation per individual function listed - 5% -Management - 10% -Engagement - 10% -Procurement – billing outside of schedule - 10% -Implementation and Transition Period - 10% -Additional Requirements (Please refer to paragraph6.4.9.9 of the Specification Doc.) - 10% -Could Have Individual criteria - 5%
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 10% Price 20%
Essential skills and experience
  • Management of Hardware
  • Supporting Different Types of Functions
  • Engagement - Help with strategy for maintaining communications with staff
  • Implementation and Transition Period
Nice-to-have skills and experience
  • Technical Solutions

Closing date for applications: 23/05/2022

ICT and IT Support Services (SM)

Closing date for applications: 23/05/2022

Specialist role:

Service manager


East of England


Cambridge and Peterborough Combined Authority (CPCA)

Maximum day rate:

Please specify required day rate

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