Future Service Management Model – Service Designer (D)

Closing date for applications: 13/12/2019
Specialist role
Summary of the work
The MOD supports a bespoke and operationally critical C2 capability via in-sourced arrangements, owns the SI and Design Authority functions, but wants to move to a partially out-sourced service model. An experienced Service Designer is required to develop the partially out-sourced service model so it can be costed and competed.
Latest start date
Expected contract length
3m full-time, Options: 1m full-time, 11m part-time. Options subject to financial approval
West Midlands
Organisation the work is for
Defence Equipment & Support
Maximum day rate
Early market engagement
Who the specialist will work with
Working within the Special Projects Information Systems & Networks (SPISN) delivery team, you will work predominantly with the User and System Design Authority, as well as the Project and Commercial leads.
What the specialist will work on
1. An evidence-based benefits, impact and risk assessment of candidate viable options for partially out-sourced service management models to include IaaS and a managed desktop service. 2. A detailed Service Map of the proposed service relationships and interfaces 3. Support to MOD at an Industry event to apply Industry feedback to the options developed 4. Presentation to the customer of an evidence-based recommendation on the best viable option. 5. Estimated vendor support laydown/headcount forecast 6. Assistance in costing the risks 7. Optional tasks: a. Assistance with the tendering process b. Development of the service description c. Business Change Management Plan
Address where the work will take place
Abbey Wood, Bristol, BS34 8JH
Working arrangements
Full time from 6 Jan 20 until 30 April 20, with an optional part time period (approx. 2 days per week) from 1 May 20 until 31 Mar 21 subject to the partially outsourced model becoming the Investment Appraisal preferred option. Likely 2 days working in the West Midlands, 1 day working in the South West (Abbey Wood) and 2 days working from own location. This is indicative and entirely subject to access and User availability.
Security clearance
BPSS security clearance and sole UK nationality only (no dual nationality) is essential. SC is desirable, and the candidate must be capable of and willing to undertake SC if not already held.
Additional terms and conditions
DEFCON 76 (12/06) Contractor's Personnel at Government Establishments DEFCON 658 (10/17) Cyber (the Cyber Risk Profile is Low. Suppliers must complete Supplier Assurance Questionnaire ref. RAR-DXM94QTZ https://supplier-cyber-protection.service.gov.uk/) DEFCON 659A (02/17) Security Measures DEFCON 660 (12/15) Official-Sensitive Security Requirements DEFCON 703 (08/13) Intellectual Property Rights - Vesting in the Authority
How many specialists to evaluate
Cultural fit criteria
Respectful, loyal, disciplined and professional An effective communicator (in written work, in meetings and in presentations) Logical and methodical approach to problem solving Creative thinker and challenger Growth mindset Work as a team within our high pressure organisation Work with customers with both low and high technical expertise
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 20% Price 20%
Essential skills and experience
  • Expert understanding of ITIL Service Management Frameworks
  • A technology evangelist with a strong understanding of traditional on-premises environments
  • Working knowledge of data centres architectures, desktop systems and cloud hosting environments
  • Understanding of government security and accreditation process
  • Experience of working in an environment that handles sensitive data
  • Understanding of risk and risk management
Nice-to-have skills and experience
  • Understanding of the MOD working environment
  • Skillset aligned to the Government's Digital, Data and Technology profession Lead Service Designer profile https://www.gov.uk/government/publications/lead-service-designer-skills-they-need
  • Fluency with commercial frameworks and government competition process

Closing date for applications: 13/12/2019

Future Service Management Model – Service Designer (D)

Closing date for applications: 13/12/2019

Specialist role:



West Midlands


Defence Equipment & Support

Maximum day rate:


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