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Exploring the needs for digital skills, knowledge and equipment to address digital exclusion (UR)

Closing date for applications: 22/12/2020
OVERVIEW OF ROLE
Specialist role
 User researcher
Summary of the work
 Based on feedback from the public and tutors, many residents don’t have access to suitable devices or connectivity or know how to use it. Our hypothesis is that with appropriate access to devices, connectivity and support, it is possible to reduce the number of individuals who are digitally excluded
Latest start date
 18/01/2021
Expected contract length
 Final research report subumitted no later 19 March 2021, The contract will be for up to 4 months.
Location
 Wales
Organisation the work is for
 Caerphilly County Borough Council
Maximum day rate
 £520
ABOUT THE WORK
Early market engagement
 None
Who the specialist will work with
 Adult Education Workers, Adult Education team members, 18+members of the public
What the specialist will work on
 Based on recent experiences/feedback from the general public/tutors many residents do not have access to a suitable digital device, many do not have suitable/any connectivity and many do not know how to use it. They are not digitally literate. Our hypothesis is that with appropriate access to devices, connectivity and support, it is possible to overcome these barriers and reduce the number of individuals who are digitally excluded. This discovery covers residents in six local authority (named below).You will be working with Adult Education teams, who are new to user research, to support their work and uncover user needs.
WORK SETUP
Address where the work will take place
 A mixture of remote and across partner councils (Caerphilly, Blaenau Gwent, Monmouthshire, Rhondda Cynon Taff, Torfaen, Vale of Glamorgan)
Working arrangements
 Work will be done remotely/in person as Covid restrictions allow.
Security clearance
 The Provider shall ensure that all staff involved in this contract shall have a valid enhanced disclosure check through the Disclosure and Barring Service (DBS).
ADDITIONAL INFORMATION
Additional terms and conditions
 The successful provider must agree to sign the Councils data processing agreement. A copy will be shared with shortlisted suppliers.
EVALUATION CRITERIA
How many specialists to evaluate
 4
Cultural fit criteria
 -Be self-motivated, detail-oriented, and able to manage multiple priorities simultaneously -Be transparent and collaborative when making decisions -Share your work frequently, openly, honestly and constructively challenging preconceptions
Assessment methods
Evaluation weighting
 Technical competence 60% Cultural fit 20% Price 20%
EXPERIENCE
Essential skills and experience
  • Extensive experience of conducting user research (e.g. guerrilla/pop-up testing, interviewing, and focus groups)
  • Extensive experience in working with those new to user research
  • Evidenced ability to present research findings in a creative and compelling way
  • Understanding and demonstrable experience of research methodologies
  • Strong analytical skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Ability to work with users and stakeholders at all levels
Nice-to-have skills and experience
  • Previous experience doing UR on digital inclusion/exclusion projects
  • Experience in UR in local government
  • Experience of working in Welsh public sector
EXPRESS INTEREST
Closing date for applications: 22/12/2020

Exploring the needs for digital skills, knowledge and equipment to address digital exclusion (UR)

Closing date for applications: 22/12/2020


Specialist role:

User researcher

Location:

Wales

Organisation:

Caerphilly County Borough Council

Maximum day rate:

£520
FULL DETAILS / EXPRESS INTEREST HERE
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