Cultural fit criteria |
-Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. -Work within agile project teams, providing, to the team, a focus on user centred design. -Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. -Communicate the insights gained from user research outputs to both the project team and wider stakeholder, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. -Maintain and develop relationships across the product teams, guiding the team in understanding research appropriates and insights. -Prioritize and execute the end to end user research activities, this will include the scope, plan, recruitment, facilitating and also the driving of improvement in the service offered. -Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. -Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. -Be responsible for improving your own learning, keeping in mind the need to consistently improve your understanding of the role and methods to be used. -Work with other teams to understand and leverage existing research material that may add value to the team's research requirements and ,where necessary conduct a gap analysis. -Be an active member of the user research community, manage and mentor associate user researchers to ensure quality of research, and drive improvements in practice. |
