DWP USS Business Analyst 2 (BA)

Closing date for applications: 27/02/2023
Specialist role
Business analyst
Summary of the work
Working in a DWP project team, delivering topics and iterative improvements to the Digital chatbot and end user knowledge held within the ServiceNow toolset, working on a defined set of priorities owned and managed by the DWP. Aim is to increase self service and support improvements to the Digital chatbot.
Latest start date
Expected contract length
3 Month Contract
North West England
Organisation the work is for
Department for Work & Pensions
Maximum day rate
Early market engagement
Who the specialist will work with
You will be working as part of an internal multidisciplinary project team focused on making improvements to the Digital chatbot. Increasing topics available and introducing search for knowledge aligned to Knowledge Management Style Guide, in line with the new principles part of recent Knowledge transformation activity. The project team will plan and define the scope of work with priority on the topics that are most used or those that align with the higher incident generating services. Further activity will be driven to improve DWP end-user self service removing unnecessary contact and increasing adoption of chatbot within the digital platform .
What the specialist will work on
Increase self-service and remove advice and guidance from channels currently supported by human intervention.Identify and translate business problems and user needs within the Tech place platform into a set of detailed requirements to delivering value and great outcomes. Lead workshops, interviews, focus groups to effectively understand business problems and user needs.Develop and maintain stakeholder relationships, communicating effectively with technical and business stakeholders.Gain a good understanding of business processes and activities that impact the product or service. Selecting the appropriate techniques to model business processes, identifying potential process improvements. Collaborate with the Project Manager contributing towards prioritisation activities.
Address where the work will take place
Manchester HUB 2 St Peter’s Square Manchester - M2 3AA or Peel Park Control Centre, Brunel Way, Blackpool, Lancashire - FY4 5ES
Working arrangements
Working arrangements will be a blend of remote working and working from the Manchester or Blackpool HUB site, you will spend roughly 40% of your time onsite and 60% at home.
Security clearance
BPSS minimum security clearance
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact -Encourage the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost effectiveness. -Ensure communication has a clear purpose and takes into account people’s individual needs -Share information as appropriate and check understanding -Show positivity and enthusiasm towards work, encouraging others to do the same -Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests. -Understand the strategic drivers for your area of work. Align activities to contribute to wider organisational priorities. -Remain alert to emerging issues and trends which might impact your work area. -Seek out and share experiences to develop knowledge of the team’s business area. -Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 20% Price 20%
Essential skills and experience
  • Utilise Agile methodologies, agreed within the wider multi-disciplinary team
  • Lead workshops, interviews, focus groups and other techniques to effectively understand the business problems and user needs
  • Translate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology
  • Appropriate use of epics, features, user stories and defined acceptance criteria
  • Manage stakeholder relationships, ensuring alignment across business and technical stakeholders. Ensure issues and risks raised are resolved in an appropriate manner
  • Document and consult on requirements in a layout and format that can be easily understood by all stakeholders
  • Capturing user needs using the "as a..., I can...., so that..." syntax and defining appropriate acceptance criteria using the "GIVEN, WHEN, THEN" syntax
  • Ensure that you understand and follow the principles of the INVEST model
  • Communicate effectively across both technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned
  • Understand business processes and activities that impact and that are impacted by the product or service
  • Selecting the appropriate best practice techniques to model business processes, existing and new, in order to achieve consensus
  • As part of the modelling process, work to identify potential process improvements, considering risks, issues and benefits
  • Support in the production of business cases, this includes market analysis from a technical and non-technical point of view and producing cost/benefit analysis for proposed solutions
  • Advise the Product Owner in agreeing the suitable mix of epics, features & stories for each sprint, as well as active contribution towards prioritisation activities
  • Be responsible for improving your own knowledge of Business Analysis and Agile principles, methods and tools
  • Play an active role within the BA community, helping to run activities within the practice and support with recruitment related activities where required
  • Develop an understanding of the software lifecycle and leverage it to form a an end to end view of the product or service

Closing date for applications: 27/02/2023

DWP USS Business Analyst 2 (BA)

Closing date for applications: 27/02/2023

Specialist role:

Business analyst


North West England


Department for Work & Pensions

Maximum day rate:


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