DWP – Service Transformation – Senior Business Analyst (BA)

Closing date for applications: 10/02/2023
Specialist role
Business analyst
Summary of the work
Business Analyst with focus on the technical aspects of a service, with a proven track record of identifying and assuring requirements and managing the associated, risks, assumptions, issues and dependencies across large, complex, programmes.
Latest start date
Expected contract length
24 months with an optional extension period of up to 6 months
North West England
Organisation the work is for
DWP - DWP Place (Request)
Maximum day rate
Early market engagement
Who the specialist will work with
The specialist will join a team of Technical Delivery Partners, supporting them in the end-to-end Delivery Integration and Assurance of the Technology Services (TS) products and services of multiple complex programmes of change.The specialist will be working with (including but not limited to) the following key stakeholders:- TS Delivery Partners- Digital Programme Managers- Service Operations Design Managers- Service Transition Managers- Digital Workplace Engineers- Hybrid Cloud Services - Network Engineers- Service Operations Design, Service Transition and User Support Services- DWP Delivery Managers- Third Party Providers to DWP
What the specialist will work on
This role is suitable for candidates that can operate both at business and at technical level, who are comfortable working with architects, 3rd party suppliers of IT and IT Managed Services and operational stakeholders. The key responsibilities will be• Work with key stakeholders,3rd party suppliers translating business requirements into service features, supporting delivery of these features in existing IT services. Assisting with quality assurance of the overall solution.• Manage stakeholder relationships, ensuring alignment • Raising issues and risks raised. Resolving in an appropriate manner.• Communicate effectively with stakeholders, ensuring understanding of requirements and acceptance criteria is aligned.
Address where the work will take place
DWP Digital Hub sites : 2 St Peters Square, Manchester, Peel Park, Blackpool, Quarry House, Leeds, Kings Court, Sheffield or Benton Park View, Newcastle
Working arrangements
Specialist will work 5 working days per week. The specialist will be expected to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Work well as the lead of a team and keep the team motivated to perform well -Transfer knowledge gained through the team and be willing to share experiences across the wider department. -Be transparent and collaborative when making decisions -Is accountable and takes responsibility for their work -Can work with colleagues with little or no technical knowledge
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 5% Price 25%
Essential skills and experience
  • Defining and managing business, as well as technical requirements
  • Identifying and managing risks, assumptions, issues and dependencies across complex IT programmes
  • Supporting the quality assurance of the overall service by developing appropriate acceptance criteria
  • Facilitating setting of business priorities for change initiatives of medium complexity
  • Managing and implementing requests for changes to baseline requirements

Closing date for applications: 10/02/2023

DWP – Service Transformation – Senior Business Analyst (BA)

Closing date for applications: 10/02/2023

Specialist role:

Business analyst


North West England


DWP - DWP Place (Request)

Maximum day rate:


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