EXPERIENCE
Essential skills and experience
- Experience using communication creation tools such as Canva, Adobe creative suite, Final Cut Pro, Powtoons etc. Good knowledge of using Microsoft suite essential (.e.g PowerPoint, excel, word, Teams etc.)
- Understanding of accessibility standards and experience in crafting accessible communications
- Superb communication and presentation skills
- Ongoing engagement with impacted stakeholders, project overviews and demonstrations
- Identify and work with change champion network
- Demonstrate understanding of importance of multi-media (text, illustrations, infographics, video communications campaign. Develop to enhance comprehension and adoption of the organizational changes by the users
- Define KPIs / Surveys for communication efficiency and impact
- Monitor KPIs and reports to the Change Enablement Lead, Stakeholders and Process Owners
- Awareness of the OASIS government communication framework, including comms and engagement approach
- Ability to work with and build relationships with different stakeholders, including experience working with Executive level stakeholders, crafting strategic messages
- Ability to work independently and take ownership for deliverables
- Develop Communications Strategy providing project information and status updates to project sponsors, extended project team, directly and indirectly impacted stakeholders and users
- Establish and ensure the development, distribution, maintenance, evaluation and improvement of all communications throughout the duration of the project
Nice-to-have skills and experience
- Demonstrate experience of working in a large-scale organisation and/or Government or Public Sector. Experience of working with or in a Digital Workplace environment
- Experience working with ServiceNow IT Service Management and Human Resource Service Delivery modules preferred
- Awareness of the Prosci Change Management
