EXPERIENCE
Essential skills and experience
- Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
- ITIL Qualification or experience/skills Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now
- Experience of delivering new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle
- Ability to complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales Attend and participate in Agile ceremonies
- Ability to complete development of user stories to the DWP definition of “Done”
- Experience in building, configuring and implementing ServiceNow features, applications and integrations
- Experience of reviewing code and configuration changes made by other members of the delivery team to ensure compliance with DWP Standards
- Providing support and guidance to members of the delivery teams and acting as a point of technical escalation
- Experience of building and testing simple integrations, or can work on more complex integration as part of a wider team
- Experienced in JavaScript within the ServiceNow platform, knowledge of the Glide APIs – Working Level
- Current ServiceNow platform Certification
- Minimum of 2 years’ hand on Development experience on the platform
- Service Experience in configuring and developing features and applications within the ServiceNow product
- Core Platform – Level 3 (Practitioner) ITSM Module – Level 2 (Working)
- Project and Portfolio Management module – Level 1 (Awareness) ATF Configuring and maintaining – Level 1 (Awareness) Integration Hub – Level 1 (Awareness)
- Self-Service Portal – Level 1 (Awareness) Virtual Agent & NLU – Level 1 (Awareness) Performance Analytics – Level 1 (Awareness)
- Technical Skills: Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
- 3rd Line Support for incidents, problems and changes
Nice-to-have skills and experience
- Agile Development
- Knowledge of Angular. HTML, CSS