EXPERIENCE
Essential skills and experience
- Can work within a multidisciplinary team across digital and non-digital channels, building relationships and working closely with policy, security and other expert colleagues
- Make sure solution is fit for purpose and meets project outcome objectives
- Delivers analysis and information that addresses stakeholder needs and provides recommendations
- Able to demonstrate working understanding of design, technology and data principles. Understands the variety and complexity of users’ and business' needs and how the solution will meet those needs
- Lead workshops, focus groups and apply other techniques to effectively understand and capture the business problems and user needs
- Translate business problems and user needs into detailed requirements for a solution that aligns to best practice methodology, with appropriate use of epics, features, user stories and defined acceptance criteria
- Guides others on approaches to understand user stories. Identifies and engages with users / stakeholders to collate user needs evidence, and understands and defines research which fits user/stakeholder needs
- Manage stakeholder relationships, ensuring alignment across business and technical stakeholders, and ensuring issues and risks raised are resolved in an appropriate manner
- Document and consult on requirements in a layout and format that can be easily understood by all stakeholders
- Capturing user needs using the "as a..., I can...., so that..." syntax and defining appropriate acceptance criteria using the "GIVEN, WHEN, THEN" syntax
- Ensure that the principles of the INVEST model are understood and followed
