DWP – DWP Place – Senior Business Analyst JML (BA)

Closing date for applications: 14/02/2023
Specialist role
Business analyst
Summary of the work
Specialist Business Analyst within ServiceNow , able to work closely with DWP stakeholders to capture day to day requirements via User Stories, , defining clear, testable acceptance criteria, encourage exploitation of tooling and reducing configuration and customisation. They must uphold the values of the DWP.
Latest start date
Expected contract length
24 months with an optional extension period of 6 months
North West England
Organisation the work is for
DWP - DWP Place (JML)
Maximum day rate
Early market engagement
Who the specialist will work with
The specialist will work with the existing DWP Augmented Teams, this will consist of DWP Digital staff and other 3rd party suppliers engaged in Service Now development work
What the specialist will work on
The role of a ServiceNow Business Analyst is to interpret the needs of specific business areas, translate the needs into Service Now User Stories enable the design and development of the Service Now flows and solutions to meet requirements whilst ensuring the use of out of the box functionality is utilised, according to departmental policy. Work alongside users and and agile team to improve the capability, usability and stability of the ServiceNow platform. Engage in DWP Place Agile ceremonies, Stakeholder engagement, reporting, dependency management. Knowledge of Service now or knowledge of delivering Employee experience improvements desirable but not essential
Address where the work will take place
Primarily at the DWP Digital Corporate Peel Park Blackpool - although there may be a requirement to work from other DWP locations in the North West.
Working arrangements
Specialist will work 5 working days per week. The specialist will be expected to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Work well as the lead of a team and keep the team motivated to perform well -Transfer knowledge gained through the team and be willing to share experiences across the wider department. -Be transparent and collaborative when making decisions -Is accountable and takes responsibility for their work -Can work with colleagues with little or no technical knowledge
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 5% Price 25%
Essential skills and experience
  • Business Analysis, Able to translate business needs into User Stories
  • Agile skills, able to contribute to agile delivery, incremental delivery, estimating story pointing
  • Able to articulate and identify Risks Issues and Dependencies
  • Stakeholder Management, Communication, presentation and faciliation, able to run key Agile Ceremonies such as stand-up retrospectives
  • Able to lead other business analysts and mentor others, develop Business Analysis best practice, own stakeholder relationships and contribute to communities-of-practice activities (internally and across government
  • Experience of using ServiceNow/previous ServiceNow projects and an understanding of what is possible within the platform
  • Experience of using ServiceNow to document requirements in stories and progress these through the SDLC
  • Strong stakeholder management skills and an ability to deal with stakeholders and multiple levels of the organisation
  • Strong analytical skills with a structured approach to documentation and procedures
  • Experience of documenting and defining business processes and obtaining stakeholder sign off
  • Ability to analyse complex/large amounts of data, produce meaningful insight and present this in visual and easy to understand presentations/reports
  • Ability to translate business requirements into process and technical requirements
  • Experience of working in an Agile methodology and applying Agile practices where applicable
Nice-to-have skills and experience
  • Experience with Joiner, Mover and Leaver (JML) processes and supporting technology

Closing date for applications: 14/02/2023

DWP – DWP Place – Senior Business Analyst JML (BA)

Closing date for applications: 14/02/2023

Specialist role:

Business analyst


North West England


DWP - DWP Place (JML)

Maximum day rate:


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