EXPERIENCE
Essential skills and experience
- Experience in establishing and delivering transtion to a ServiceNow CMDB
- Experience in modelling, mapping and planning the transition of data into a ServiceNow CMDB
- Experience in helping organisations to transition to ServiceNow's Common Service Data Model
- Ability to understand business needs and priorities and apply them to project planning
- Significant experience in implementing ServiceNow in an large scale organisation
- Experience in defining and delivering the design for integrating ServiceNow
- Excellent communication skills, translating technical detail so that is understood by all
- Strategic overview of standards and technology, with the capacity of turning business problems into technical design
- Ensure technical quality and adherence to ServiceNow CSDM Framework, and provide solutions to work with current organisations processes
- Define requirements that have been ranked as complex at the outset helping to establish High Level Designs or Technical Specifications
- Engaging presentation style, with the ability to control and manage multiple presentation scenarios, presenting to technical governance forums including design & security assurance groups and senior stakeholder groups
- Ability to work under pressure
- Examples of delivering transition, knowledge transfer and handover of code
- An appreciation for the importance of technical documentation as a means of ensuring ongoing maintainability of systems
Nice-to-have skills and experience
- Experience in maintaining the security posture during design or support security risk assessments for changes to a technology platform / solution
- Technical architecture abilities beyond the ServiceNow platform demonstrating experience in other application and infrastructure domains
- Have collaborative and flexible working approach, e.g. working with in-house technical and other digital specialists
- Approach to supporting teams to adopt new technologies
- Ensure product dependencies and integrated technologies are aligned
- Demonstrable commitment to a diverse working environment, with a team comprised of experts from a wide variety of backgrounds
- Demonstrate advanced toolset product knowledge across at least 3 of the product families utilised by DWP (ITSM, ITBM, FSM, SecOps SIR, GRC IRM, HR Onboarding)
- Demonstrate that they can gain a sound understanding of an organisation’s business drivers and how to translate those into solutions on the ServiceNow platform to achieve business outcomes
