DWP Digital – CSDM Service Now Technical Architect (TA)

Closing date for applications: 26/08/2022
Specialist role
Technical Architect
Summary of the work
ServiceNow architect, must have experience in defining, supporting the transition to ServiceNow's Common Service Data Model (CSDM). Required to transition from a current established CMDB to CSDM. Experience in ServiceNow data models, mapping and migration design specifically surrounding the ServiceNow CSDM and CMDB including interdependencies with other tools and processes.
Latest start date
Expected contract length
10 weeks
North West England
Organisation the work is for
DWP - DWP Digital Service Transformation
Maximum day rate
Early market engagement
Who the specialist will work with
The specialist will report into the Service Catalog team. They will work with the ServiceNow Platform team and wider process stakeholders across DWP Digital staff and will collaborate with team leads for Design, Development, Business Analysis, Testing, Delivery and Operations.
What the specialist will work on
DWP have an established/mature CMDB in legacy tables with numerous customisations. This role will work alongside DWP Service Portfolio (Service Catalog) team and wider DWP organisation to move this data and relationships to the Common Service Data Model (CSDM) by: 1) define CSDM Walk model, 2) deliver model in non-production environment, 3) create migration plan for each Service CI/attributes 4) create technical specifications identifying each form/report/script/dashboard 5) deliver specifications for each technical specifications, 6) Create plan for migration/implementation, 7) create stories for data migration/relevant CSDM requirements 8) Inform development work to prepare for implementation 9) Recommend future DWP resource requirements.
Address where the work will take place
DWP Digital Hub sites : 2 St Peters Square, Manchester, Peel Park, Blackpool
Working arrangements
Specialist will work 5 working days per week. The specialist will be mandated to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-A view of technology as an enabler of great digital services -An eagerness to influence how digital services are delivered -Evidence of successful knowledge sharing with technical staff and managing stakeholders -Experience working in a dynamic organisation with rapidly expanding users and changing requirements -Interest in forming Government best practices, standards and policies -Understanding of how to prioritise work in a fast, customer centric, environment
Assessment methods
Evaluation weighting
Technical competence 75% Cultural fit 5% Price 20%
Essential skills and experience
  • Experience in establishing and delivering transtion to a ServiceNow CMDB
  • Experience in modelling, mapping and planning the transition of data into a ServiceNow CMDB
  • Experience in helping organisations to transition to ServiceNow's Common Service Data Model
  • Ability to understand business needs and priorities and apply them to project planning
  • Significant experience in implementing ServiceNow in an large scale organisation
  • Experience in defining and delivering the design for integrating ServiceNow
  • Excellent communication skills, translating technical detail so that is understood by all
  • Strategic overview of standards and technology, with the capacity of turning business problems into technical design
  • Ensure technical quality and adherence to ServiceNow CSDM Framework, and provide solutions to work with current organisations processes
  • Define requirements that have been ranked as complex at the outset helping to establish High Level Designs or Technical Specifications
  • Engaging presentation style, with the ability to control and manage multiple presentation scenarios, presenting to technical governance forums including design & security assurance groups and senior stakeholder groups
  • Ability to work under pressure
  • Examples of delivering transition, knowledge transfer and handover of code
  • An appreciation for the importance of technical documentation as a means of ensuring ongoing maintainability of systems
Nice-to-have skills and experience
  • Experience in maintaining the security posture during design or support security risk assessments for changes to a technology platform / solution
  • Technical architecture abilities beyond the ServiceNow platform demonstrating experience in other application and infrastructure domains
  • Have collaborative and flexible working approach, e.g. working with in-house technical and other digital specialists
  • Approach to supporting teams to adopt new technologies
  • Ensure product dependencies and integrated technologies are aligned
  • Demonstrable commitment to a diverse working environment, with a team comprised of experts from a wide variety of backgrounds
  • Demonstrate advanced toolset product knowledge across at least 3 of the product families utilised by DWP (ITSM, ITBM, FSM, SecOps SIR, GRC IRM, HR Onboarding)
  • Demonstrate that they can gain a sound understanding of an organisation’s business drivers and how to translate those into solutions on the ServiceNow platform to achieve business outcomes

Closing date for applications: 26/08/2022

DWP Digital – CSDM Service Now Technical Architect (TA)

Closing date for applications: 26/08/2022

Specialist role:

Technical Architect


North West England


DWP - DWP Digital Service Transformation

Maximum day rate:


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