Delivery Manager – DWP Working Age Transformation and Change (DM)

Closing date for applications: 14/02/2023
Specialist role
Delivery manager
Summary of the work
Delivery Manager for Progress delivery of DWP Transformation and change of New Style Jobseekers and Employment Support Allowance benefits service for citizens and Agents across Jobcentre network building on Digital Services already in this area and how we can more seamlessly deliver this alongside and integrated with Universal Credit.
Latest start date
Expected contract length
24 months
Yorkshire and the Humber
Organisation the work is for
Department for Work and Pensions
Maximum day rate
Early market engagement
Who the specialist will work with
You will be working as part of an established multidisciplinary and blended delivery team, comprising other suppliers, contingency labour personnel and DWP personnel fulfilling roles in product and service design and analysis, engineering, research, and testing.
What the specialist will work on
Working Age Transformation and Change has been established to improve the experience of Working Age citizens and DWP colleagues and to reduce related costs, it focuses: 1. To understand how New Style benefits should be provisioned in future a technical, business, and operational level. 2. To deliver efficiencies against existing New Style services. Existing challenges across New Style benefits include: • improve focus on citizen-centric outcomes • facilitating improved orientation between working age benefits • removal of complex, fragmented, and manual processes • error reduction, improved turnaround time and complianceDM will lead a team tasked to address these challenges.
Address where the work will take place
Leeds, Quarry House, LS2 7UA
Working arrangements
This role is suitable for hybrid working, which is where an individual works part of the week in the DWP office or individuals workplace location and part of the week from home. Hybrid working is a voluntary arrangement and the DWP office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but is typically in region of 40% of your time onsite and 60% at home.
Security clearance
BPSS minimum security clearance
Additional terms and conditions
DWP Enhanced Security ScheduleDWP Offshoring ClausesDWP travel and subsistence policyAll above terms and conditions will be shared with shortlist suppliers at request for proposal stage.
How many specialists to evaluate
Cultural fit criteria
-You ensure that the end user gets the highest level of value out of the work delivered by the team within each sprint. -You work with and bring a team together in DWP made up of professionals from different disciplines sourced from internal staff, contingent labour and third party suppliers -You ensure transparent and collaborative decision making -You foster a no-blame culture and encourage people to learn from their mistakes -You encourage team members to take responsibility for their work -You adapt to change and challenge the status quo.
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 10% Price 20%
Essential skills and experience
  • You'll be a true leader who serves, steering from the front
  • You'll remove blockers and create the right environment for your multidisciplinary teams to succeed, helping them to self-sufficiency and creating a culture of learning and transparency
  • We’re looking for someone who can do the hands-on delivery of products and end to end services. You will see them through from initiation to live
  • You will use your agile expertise to build a culture of continuous improvement with high performing teams
  • You will promote user-centred design, applying it to the software development lifecycle
  • It’s a complex landscape and you’ll need your skills as a persuasive and engaging communicator. You’ll solve cross-cutting problems and use your experience of delivery to get the job done
  • Day-to-day you will be working with experts in engineering, business process design, user research, user experience design and policy development
  • Experience of delivering software at pace in an agile environment and at multiple phases
  • Experience of owning and building relationships within the team to ensure each player is aligned to and understands the same delivery objectives
  • Communicates in a straightforward, honest and engaging manner tailoring messages to ensure that it is right for the audience
Nice-to-have skills and experience
  • Promoting a healthy team culture, managing team dynamics and fostering a continuous improvement environment that deals with conflict and helps establish a team culture that allows for constructive criticism
  • Worked experience of how the frameworks and practices they have employed within teams reflected Agile Manifesto values and principles and delivered valued outcomes

Closing date for applications: 14/02/2023

Delivery Manager – DWP Working Age Transformation and Change (DM)

Closing date for applications: 14/02/2023

Specialist role:

Delivery manager


Yorkshire and the Humber


Department for Work and Pensions

Maximum day rate:


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