CRM project manager (PM)

Closing date for applications: 24/09/2020
Specialist role
Programme manager
Summary of the work
Overall implementation and delivery of the CRM application. Overall implementation of systems integration for CRM application Management of CRM application stakeholders across the CouncilDevelopment and maintenance of the CRM Project Plan, RAIDS Management of assigned resource and budgetLiaison and influence project team to deliver to plan
Latest start date
Expected contract length
18 months
Organisation the work is for
LB Tower Hamlets
Maximum day rate
Please specify required day rate
Early market engagement
Who the specialist will work with
London Borough of Tower Hamlets staff as follows: The Senior Responsible Officer, the Digital Portfolio Manager, IT Service Generally, the Divisional Director of IT, and the Digital Team. As well as Transformation Business Analysts, and the chosen supplier.
What the specialist will work on
The CRM Project will be delivered across the Council and will include process design through to implementation, testing and training, transition to Go Live and hand back to BAU. The CRM Project Manager will be responsible for the end to end delivery of the CRM application in terms of time, cost, quality and benefits. Reporting to the Divisional Director, Customer Services the CRM Project Manager will act as the main focal point for CRM within the Digital Portfolio. The CRM Project Manager must be able to develop relationships with all key stakeholders.
Address where the work will take place
Generally at the London Borough of Tower Hamlets Town Hall, Mulberry Place5 Clove CrescentLondon E14 2BGalthough home working is preferred at the moment.
Working arrangements
Contracted hours 9am 5pm Monday to Friday.
Security clearance
Additional terms and conditions
We will use Standard contract
How many specialists to evaluate
Cultural fit criteria
-• Be transparent and collaborative when making decisions. -• Take responsibility for their work and measure progress by what you deliver. -• Share knowledge and experience with other team members. -• Get a working product in the hands of users early and often.
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 10% Price 30%
Essential skills and experience
  • Extensive experience in leading CRM project delivery within complex organisations
  • Significant experience of managing complex data and CRM projects
  • ystem integration/interface delivery experience
  • An in depth understanding of all aspects of CRM and CRM delivery
  • Expert in multiple project and programme management approaches / methodologies including Waterfall, Agile and Theory of Change
  • Extensive knowledge of a range of quality, performance and project management tools and techniques eg estimation, planning and benefit mapping
  • Extensive knowledge of business analysis and requirements gathering using a range of quality business analysis tools and methodologies
  • Demonstrable experience of initiating and leading complex CRM projects with significant change management elements within a large, political, organisation
  • Recognised formal practitioner qualifications in project and programme management or similar by experience (e.g. MSP, APM, Agile PM, DSDM PRINCE2, certified change management or equivalent)
  • Extensive experience of dealing with managers and staff at all levels and across organisational boundaries; building relationships in order to achieve agreed objectives
  • Advanced IT skills in relation to Word, PowerPoint, Excel, MS Project, Visio or other project tools
Nice-to-have skills and experience
  • Experience of working in a politically sensitive environment
  • Demonstrate a high degree of self-motivation, resourcefulness and flexibility with a pro-active approach to problem solving
  • Proven ability to motivate others and take teams ‘with them’ on a change journey
  • Able to lead a matrix managed team and provide support and constructive challenge to senior colleagues
  • Proven ability of bringing creative solutions to problems
  • Able to present complex issues clearly and concisely, both orally and in writing, and to develop appropriate promotional material
  • Has excellent presentation skills and is able to express self clearly, develop powerful arguments and communicate effectively to a wide range of audiences

Closing date for applications: 24/09/2020

CRM project manager (PM)

Closing date for applications: 24/09/2020

Specialist role:

Programme manager




LB Tower Hamlets

Maximum day rate:

Please specify required day rate

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