EXPERIENCE
Essential skills and experience
- Experienced Service Designer with working knowledge of service design practices
- Able to collaborate with multi-disciplinary teams
- Lead / facilitate workshops to drive actionable outcomes
- Create high quality service design deliverables
- Leading or managing others
- Advocating for users and their journeys when communicating with stakeholders and senior leadership
- Understands the social and technological context for government services
Nice-to-have skills and experience
- Experienced Service Designer with excellent working knowledge of service design practices, understanding user needs and designing services that meet them
- Able to collaborate with multi-disciplinary teams to understand user behaviour, feedback, and co-design solutions to meet those needs
- Lead / facilitate workshops with stakeholders from multiple business areas to drive actionable outcomes
- Create high quality service design deliverables, including experience and journey maps, and service blueprints
- Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
- Advocating for users and optimising their journeys by educating and influencing persuasively when communicating with stakeholders and senior leadership
- Demonstrate experience of working in a large scale organisation and/or Government or Public Sector
- Digital Workplace experience