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User Testing for Register to Vote (Northern Ireland Overseas)

Closing date for applications: 27/05/2019
OVERVIEW OF ROLE
Specialist role
 User researcher
Summary of the work
 We will need participants from Northern Ireland representing a varied demography of age, gender, ethnicity and digital capability (participants who already live abroad or are intending to move abroad are preferred). Participants should be willing to be audio recorded or filmed.
Latest start date
 27/06/2019
Expected contract length
 Six to eight weeks
Location
 Northern Ireland
Organisation the work is for
 Cabinet Office
Maximum day rate
 Please specify required day rate
ABOUT THE WORK
Early market engagement
 -
Who the specialist will work with
 You'll involve the Cabinet Office team in planning, observation, and analysis.
What the specialist will work on
 You'll conduct research activities on overseas users from Northern Ireland, applying online to register to vote. You'll: - Conduct qualitative user research activities focusing on usability and comprehension testing - Identify, schedule and coordinate 12-15 participants. - Conduct two rounds of research with an interim debrief presenting an overview and discussing changes - Provide location for testing - Conduct analysis and produce report with findings, focusing on usability and comprehension testing. Include information about user needs, supplement existing user journey map defining pain points, and make recommendations on improvements. - Make a recommendation for any further research required.
WORK SETUP
Address where the work will take place
 Belfast and London with some flexibility.
Working arrangements
 We expect the supplier to provide a research location in Belfast which has the capability to stream sessions.
Security clearance
 -
ADDITIONAL INFORMATION
Additional terms and conditions
 -
EVALUATION CRITERIA
How many specialists to evaluate
 3
Cultural fit criteria
 Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Take responsibility for their work Share knowledge and experience with other team members Be comfortable standing up for their discipline Can work with clients with low technical expertise
Assessment methods
 Work history
Evaluation weighting
 Technical competence 50% Cultural fit 10% Price 40%
EXPERIENCE
Essential skills and experience
  • Conduct usability testing competently with a variety of users
  • Conduct analysis and pull together a report with the findings
  • Recruit participants who are representative of desired user groups and screen users based on specific criteria
  • Provide a single point of contact to reliably respond to communications by email or phone within 1 day
  • Arrange and manage participants, ensuring their attendance at the research.
  • Handle research incentives for participants
  • Recruit users for face to face usability testing
  • Recruit users for remote usability testing
  • Identify risks you can see and how you propose mitigating against them
Nice-to-have skills and experience
  • Awareness of designing services using the GOV.UK design system
  • Ability to recruit with users who have access needs
EXPRESS INTEREST
Closing date for applications: 27/05/2019

User Testing for Register to Vote (Northern Ireland Overseas)

Closing date for applications: 27/05/2019


Specialist role:

User researcher

Location:

Northern Ireland

Organisation:

Cabinet Office

Maximum day rate:

Please specify required day rate
FULL DETAILS / EXPRESS INTEREST HERE
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