EXPERIENCE
Essential skills and experience
- Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design
- Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes
- Experience of Mapping user journeys and creating personas
- Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders
- Experience creating and delivering user research sessions and workshops
- Experience using analytics , research and insights to make improvements that meet user needs.
- Experience Delivering outputs in line with Government Digital Service Standard
- Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to the military service) and securing their participation in user research
- Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up
- Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction
Nice-to-have skills and experience
- Understanding of Government Digital Service Design principles
- Experience designing services for GOV.UK
- Experience working in multidisciplinary agile teams
- Experience of attending GDS Assessments and meeting the criteria for these assessments