User Researcher for Military Service Records Beta (UR)

Closing date for applications: 23/01/2020
Specialist role
User researcher
Summary of the work
User Researcher for Beta phases of the Request a Service Record Project. Responsible for identifying user needs and influencing service design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
Latest start date
Expected contract length
65 days plus optional 35 days
No specific location, eg they can work remotely
Organisation the work is for
Maximum day rate
Please specify required day rate
Early market engagement
Who the specialist will work with
The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military service records The user researcher will join a team which includes Service manager, Delivery manager,Delivery manager,Technical architect and developer. The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists.
What the specialist will work on
User Researcher to work on Request a Historic Service Record Project. Deliverables; identify and engage users (including associated digital users) ; develop, document and exploit personas and user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations and content development through Beta product development cycles. Ensure compliance with Government Digital Service Standards and GDS Design Manual. Attendance at Service Standard Assessments.
Address where the work will take place
Remote working with travel to York or London and other locations if needed.
Working arrangements
A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need). The role is suitable for remote working but there may be travel involved to York, Portsmouth, London or any other regions of the country. Travel expenses outside of the base locations will be covered.
Security clearance
SC clearance is required
Additional terms and conditions
Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy.
How many specialists to evaluate
Cultural fit criteria
Be transparent and collaborative when making decisions. Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team. Create and maintain an agile working environment. Take responsibility for their work. Can work with clients with low technical expertise. Able to challenge the staus quo and use persuasion skills to achieve business buy -in. Have a no blame culture and encourage people to learn from their mistakes. Bring agile mindset and principles into pratice.
Assessment methods
Evaluation weighting
Technical competence 65% Cultural fit 15% Price 20%
Essential skills and experience
  • Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design
  • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes
  • Experience of Mapping user journeys and creating personas
  • Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders
  • Experience creating and delivering user research sessions and workshops
  • Experience using analytics , research and insights to make improvements that meet user needs.
  • Experience Delivering outputs in line with Government Digital Service Standard
  • Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to the military service) and securing their participation in user research
  • Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up
  • Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction
Nice-to-have skills and experience
  • Understanding of Government Digital Service Design principles
  • Experience designing services for GOV.UK
  • Experience working in multidisciplinary agile teams
  • Experience of attending GDS Assessments and meeting the criteria for these assessments

Closing date for applications: 23/01/2020

User Researcher for Military Service Records Beta (UR)

Closing date for applications: 23/01/2020

Specialist role:

User researcher


No specific location, eg they can work remotely



Maximum day rate:

Please specify required day rate

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