EXPERIENCE
Essential skills and experience
- Have extensive knowledge of VOIP phone systems
- Have Project Scoping and definition capture experience
- Have experience of integration with O365 and Dynamics
- Have Omni Channel Integration experience through to call centre and Dynamics
- Have shortlisting and weighting assessments experience
- Have PCI DSS Configuration and Process Control experience
- Have expereince of definition of SLA/OLA and metrics for both inwards facing and external facing services
Nice-to-have skills and experience
- Demonstrate experience of working with government frameworks
- Demonstrate experience of working within regulatory compliance
- Demonstrate Networking Skills – Cisco preferred
- Demonstrate experience of project delivery for or direct management of a 100+ person call centre