Telephony and Network Solutions (SM)

Closing date for applications: 17/02/2020
Specialist role
Service manager
Summary of the work
Telephony Solutions & Network expert - Up to 3 months f/t - to define requirements, gather and present options and alternatives, liaise with IT and Procurement to design and frame a tender for replacement of our Contact Centre & IT Support Telephony service. Optional 3 months p/t for tender assessment.
Latest start date
Expected contract length
3 months
South East England
Organisation the work is for
The Pensions Regulator
Maximum day rate
Please specify required day rate
Early market engagement
Who the specialist will work with
Head of IT Operations and Procurement Adviser, along with Service Centre Manager
What the specialist will work on
The Role: A requirements led analysis of business needs plus technical deep dive analysis to understand the current state of the entire telephony environment for TPR. Production of specification and requirements to prepare the customer for procurement through a government framework. (Provisionally, subject to agreement, to support the procurement evaluation process).
Address where the work will take place
Napier House, Trafalgar Place, Brighton, BN1 4DW. Our office is 2 minutes walk from Brighton Main Railway Station.
Working arrangements
The selected company/candidate must confirm their availability to commence this assignment on 1 March 2020 and be available to work for at least two months. The role is full-time. Some flexible working will be available. This role is outside IR35.
Security clearance
Staff working on TPR’s premises shall hold at least a minimum of BPSS (Baseline Personnel Security Standard) level security clearance. The Contractor is responsible for obtaining clearance for all Staff and shall bear all costs associated with the clearance process.
Additional terms and conditions
The Pensions Regulator is entering a transition period for many IT systems. Telephony is a core component in that transition and we wish to make use of the services of a subject matter expert to guide us through the change of telephony for our internal and outward facing services. The ideal candidate will ensure we define and fulfil all regulatory standards in coordination with our Corporate Governance Services, such as PCI DSS standards.
How many specialists to evaluate
Cultural fit criteria
Have excellent communication skills - influencing, persuading and negotiating skills Have strong stakeholder management and influencing skills – communicating and managing relationships Have strong leadership skills – strategic, adaptable, delivery focused and team player Have high level change management abilities – planning and organising Take ownership of issues through to resolution - accountable Be capable of developing positive working relationships with a wide range of internal and external people - personable Be capable of prioritising work to meet demands of role
Assessment methods
Evaluation weighting
Technical competence 50% Cultural fit 20% Price 30%
Essential skills and experience
  • Have extensive knowledge of VOIP phone systems
  • Have Project Scoping and definition capture experience
  • Have experience of integration with O365 and Dynamics
  • Have Omni Channel Integration experience through to call centre and Dynamics
  • Have shortlisting and weighting assessments experience
  • Have PCI DSS Configuration and Process Control experience
  • Have expereince of definition of SLA/OLA and metrics for both inwards facing and external facing services
Nice-to-have skills and experience
  • Demonstrate experience of working with government frameworks
  • Demonstrate experience of working within regulatory compliance
  • Demonstrate Networking Skills – Cisco preferred
  • Demonstrate experience of project delivery for or direct management of a 100+ person call centre

Closing date for applications: 17/02/2020

Telephony and Network Solutions (SM)

Closing date for applications: 17/02/2020

Specialist role:

Service manager


South East England


The Pensions Regulator

Maximum day rate:

Please specify required day rate

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