Specialist User Researcher (UR)

Closing date for applications: 17/12/2019
Specialist role
User researcher
Summary of the work
Project is designing a tool to reduce the number of invalid planning applications, and make the existing system easier to use. Specifically looking for an experienced user researcher to engage with users and stakeholders. The vision is to develop something openly available for any council to use.
Latest start date
Expected contract length
Project runs until 26 March 2020
Organisation the work is for
LB Lambeth in partnership with Open Systems Lab, Camden, Wycombe, Lewisham and Southwark councils
Maximum day rate
Early market engagement
Who the specialist will work with
Working with LB Lambeth's delivery project team and Open Systems Lab (OSL) and partnering authorities.
What the specialist will work on
1. Help identify suitable users and stakeholders to engage for user research; 2. Work closely with our software designer and team to frame, design, conduct and document the user and stakeholder research and testing ; 3. Engage users/stakeholders in the testing of prototypes; 4. Carry out moderated usability testing; 5. Analyze, present and publish report on findings in line with MHCLG Digital Funding requirements.
Address where the work will take place
The work will primarily take place in London at LB Lambeth and OSL's offices however there may also be a requirement to travel to Wycombe District Council to understake user research/testing and potentially also the boroughs of Camden, Southwark and Lewisham.
Working arrangements
Likely to be 3-4 days a week, on site, face to face in close collaboration with the team as agreed. Expenses will be limited to travel between Lambeth and partner authorities for specific research meetings to be agreed in advance.
Security clearance
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share knowledge and experience with other team members Can work with clients with low technical expertise Have a no-blame culture and encourage people to learn from their mistakes
Assessment methods
Evaluation weighting
Technical competence 60% Cultural fit 20% Price 20%
Essential skills and experience
  • Experience of leading user research and creating the testing/analysis environment and conducting interviews and obtaining relevant consents
  • Past experience where you had lead testing for a similar (alpha) stage of project
  • Experience of setting up and carrying out moderated usability testing
  • Knowledge of how to best engage with users and stakeholders as well as how you would go about testing for user/stakeholder feedback
  • A recognized expertise in user research/testing methodologies
  • Have a free diary to provide the required commitment to the 26th March 2020
  • Excellent communication skills
  • Experience of involving a team in user research and helping them develop a deep understanding of their users
  • Expertise in reviewing and analysing the results
  • Ability to present clear findings in writing and report format so that they are easily understood
  • Experience of undertaking research/testing with a broad range of users, including those with limited digital access and confidence and people with a range of visual, hearing, motor and cognitive impairments
  • Modelling insights gained from user research into formats - such as personas, user journey maps - and providing final project reporting
Nice-to-have skills and experience
  • Experience of working in a local authority environment
  • Experience of working in/with the local authority planning application service
  • Enthusiasm
  • Good knowledge of the planning service
  • Friendly and approachable / good people skills

Closing date for applications: 17/12/2019

Specialist User Researcher (UR)

Closing date for applications: 17/12/2019

Specialist role:

User researcher




LB Lambeth in partnership with Open Systems Lab, Camden, Wycombe, Lewisham and Southwark councils

Maximum day rate:


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