Service Transition Manager (SM)

Closing date for applications: 13/11/2019
Specialist role
Service manager
Summary of the work
Service Transition Manager for Restoration & Renewal Programme Digital Service. This is a process-based rather than technical role. One CV submission only per provider.
Latest start date
Expected contract length
12 months
Organisation the work is for
Restoration & Renewal Programme (UK Parliament)
Maximum day rate
Early market engagement
Who the specialist will work with
The Service Transition Manager will be working within the Service Management Office, a service management team also comprising an SMO Lead, a Project Manager, a Business Analyst, a Service Management Officer, a Finance & Asset Officer, an Accreditation Lead, a Relationship Manager and a Service Insight Analyst. The role will also regularly interact with service providers and other members of the Data & Digital team.
What the specialist will work on
The role is to work on the in-house Service Transition process which oversees the activities of Service design and creation, through to acceptance, release authorisation and deployment. This includes the use of Quality Gates at strategic points and reporting on adherence, progress and risk to the project boards. This is a fledgling process and the role is expected to continually review, challenge and modify it to make it a mature and well-run process. The Service Transition Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.
Address where the work will take place
7 Millbank & the Parliamentary Estate
Working arrangements
Typically, onsite 5 days a week; some remote working is possible when appropriate.
Security clearance
The specialist will have to undergo Parliamentary security clearance; other clearances do not expedite this. The only exception is if the specialist already has a Parliamentary pass.
Additional terms and conditions
Parliament's Mandatory Terms for External Contract Agreements (available upon request)
How many specialists to evaluate
Cultural fit criteria
No-blame culture and encourage people to learn from mistakes. Supportive of and mentor to colleagues with less experience. Challenge the process and champion their discipline. Working as a team within a programme structure and with suppliers. Active Stakeholder Management. Can explain technical aspects to non-technical people.
Assessment methods
Evaluation weighting
Technical competence 35% Cultural fit 15% Price 50%
Essential skills and experience
  • 5+ years experience of ITIL practices
  • 5+ years experience of consulting in service design and development
  • 5+ years experience of consulting in service implementation and continual service improvement
  • Deep understanding of ITIL practices
  • Previous in-depth experience of coaching the journey of structured service design through to service deployment and beyond
  • Previous in-depth experience of use of quality gates and developing/instigating/monitoring key performance indicators
  • Previous in-depth experience of challenging processes, reviewing and re-engineering
  • Previous in-depth experience of evaluating services and insitgating CSI
  • Experience of deputising in other service management roles
Nice-to-have skills and experience
  • ITIL4 qualified
  • Experience of other ITIL practices

Closing date for applications: 13/11/2019

Service Transition Manager (SM)

Closing date for applications: 13/11/2019

Specialist role:

Service manager




Restoration & Renewal Programme (UK Parliament)

Maximum day rate:


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