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Service Designer – Digital Transformation Support for Mental Health (D)

Closing date for applications: 14/10/2022
OVERVIEW OF ROLE
Specialist role
 Designer
Summary of the work
 To provide specialist skills and oversight across a programme of work to use user centred design to support the National Mental Health team and local services to meet ambitions within the Long Term Plan in improving data sharing within the system and to support the optimisation of Digital Health Technologies
Latest start date
 05/12/2022
Expected contract length
 4 months
Location
 London
Organisation the work is for
 NHS England and Improvement
Maximum day rate
 £625
ABOUT THE WORK
Early market engagement
 N/A
Who the specialist will work with
 You will be working within the Digital Mental Health team within NHSE/I and therefore engaging closely with policy teams, local system representatives and UCD agency teams who are being overseen by the NHSE/I team
What the specialist will work on
 You will be working across a number of priority areas within the Mental Health team, including: data sharing; optimising the use of Digital Health Technologies; embedding UCD methodologies into local transformation; and building skills in inclusive service design locally.
WORK SETUP
Address where the work will take place
 Remotely or within Wellington House, 133-155 Waterloo Road, London, SE1 8UG
Working arrangements
 The work will mainly be remote but may require visits to local services and to the NHS England London Office
Security clearance
 N/A
ADDITIONAL INFORMATION
Additional terms and conditions
 N/A
EVALUATION CRITERIA
How many specialists to evaluate
 3
Cultural fit criteria
 -Work collaboratively with team members, other stakeholders, users and suppliers -Be transparent and collaborative when making decisions -Have a no-blame culture and encourage people to learn from their mistakes -Take responsibility for their work -Share knowledge and experience with other team members with the intention of upskilling other team members -Challenging the status quo -Being comfortable with championing their discipline and UCD methodologies -Can work with clients with low technical expertise
Assessment methods
Evaluation weighting
 Technical competence 60% Cultural fit 20% Price 20%
EXPERIENCE
Essential skills and experience
  • Have demonstrable experience successfully leading strategic, user-centred design work to understand the end-to-end lived experience of users and the professionals who deliver services work to government service standards
  • Have demonstrable experience of a wide range of research and design methodologies for designing and delivering effective digital transformation projects which have a diverse mix of users
  • Have demonstrable experience of successfully using insights from user research to make recommendations that change the approach of senior level decision makers
  • Have a deep understanding and previous experience working with NHS services and the challenges faced within the health and care system
Nice-to-have skills and experience
  • Have demonstrable understanding of when and how to use different types and fidelity of artefacts and prototypes to validate concepts and communicate and get buy-in from a range of stakeholders
  • Have demonstrable experience of working across multiple projects concurrently while being able to maintain pace, be flexible to changing requirements and prioritising user needs throughout
  • Have demonstrable experience of working collaboratively with clients who have a low level of technical expertise in UCD
  • Have a deep understanding and previous experience working with NHS mental health services and the challenges faced specifically within mental health
EXPRESS INTEREST
Closing date for applications: 14/10/2022

Service Designer – Digital Transformation Support for Mental Health (D)

Closing date for applications: 14/10/2022


Specialist role:

Designer

Location:

London

Organisation:

NHS England and Improvement

Maximum day rate:

£625
FULL DETAILS / EXPRESS INTEREST HERE
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