EXPERIENCE
Essential skills and experience
- Must have experience of routing and processing of Automatic Identification Systems (AIS) messages.
- Must have current active SC Clearance or could achieve this quickly
- Flexibility to travel to any one of our national locations if required
- Active Directory and Windows Server administration using 2008, 2012 and 2016 server operating systems, including DNS, DHCP and Group Policy
- Knowledge of LAN/WAN configuration and protocols including IP Subnetting, vlans, Spanning Tree, GRE, IKE/IPSEC, VoIP and multicast
- Ability to exchange information with peers, stakeholders and service providers to explain complex issues in day to day language for non-technical staff
- Ability to analyse service requests, incidents and problems, explore options and suggest courses of action
- Ability to diagnose incidents and problems passed to us by 3rd Party Triage Team, recording and managing these events within the Incident Management System
- Administration and support of Windows 7 and Windows 10 desktops. First and Second-line hardware fault diagnosis (cabling, switches, routers and firewalls – predominantly Cisco based, but some Juniper included)
- Knowledge of enterprise management tools such as Cisco Security Manager, Cisco Wireless LAN Controller, Cisco Prime Infrastructure and VMWare vSphere and SCCM packaging
Nice-to-have skills and experience
- Experience of working and providing technical support in an Emergency Services or Critical Infrastructure Environment
- Windows server administration using VMWare / vSphere. Knowledge of ITIL processes to at least version 3
- Knowledge of PKI infrastructure within a Windows environment