DWP – Service Transformation Content Designer (CD)

Closing date for applications: 10/03/2022
Specialist role
Content designer
Summary of the work
The specialist will be an experienced Content Designer capable of working in a matrix environment to understand user needs, and work collaboratively to design clear, compelling and impactful communications campaigns.
Latest start date
Expected contract length
6 months with an optional extension period of up to 2 months
North West England
Organisation the work is for
DWP Digital - Service Transformation
Maximum day rate
Early market engagement
Who the specialist will work with
The specialist will work with stakeholders across Technology Services including Product Owners and Delivery teams. Within the team they will work with Digital Engagement Managers, other Content Designers and Delivery Managers.
What the specialist will work on
The specialist will work with Digital Engagement (Comms) Managers, Product Owners and Delivery teams to understand the technology being delivered along with the impact on the user. The specialist will work with the teams to develop content which effectively communicates the change to affected stakeholders. The specialist will work with Digital Engagement and Delivery colleagues within the Change & Adoption team to design and deliver communications campaigns. Typically this will involve content being created and distributed through the delivery lifecycle and across multiple channels (E-Mail, Intranet, Multimedia).
Address where the work will take place
Primarily at the DWP Digital Corporate Hub2- St Peters Square, Manchester - although there may be a requirement to work from other DWP locations in the North West.
Working arrangements
Specialist will work 5 working days per week . Attendance on site will be 40% of the specialist's time in accordance with DWP's Hybrid working policy. The remainder of the specialist's time will be working remotely . Required days of attendance will be determined by DWP management The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-Work well as the lead of a team and keep the team motivated to perform well -Transfer knowledge gained through the team and be willing to share experiences across the wider department. -Be transparent and collaborative when making decisions -Is accountable and takes responsibility for their work -Can work with colleagues with little or no technical knowledge
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 5% Price 25%
Essential skills and experience
  • Experienced Content Designer with demonstrable experience of creating user facing multimedia content
  • Lead / facilitate workshops to drive actionable outcomes
  • Effectively challenging to act as the advocate for users and their journeys when creating content with stakeholders
  • Working knowledge of the OASIS framework and ADKAR (Prosci)
  • Able to collaborate with multi-disciplinary teams to understand user behaviour, feedback, and co-design content to meet those needs
  • Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
Nice-to-have skills and experience
  • Understands the social and technological context for government services
  • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

Closing date for applications: 10/03/2022

DWP – Service Transformation Content Designer (CD)

Closing date for applications: 10/03/2022

Specialist role:

Content designer


North West England


DWP Digital - Service Transformation

Maximum day rate:


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