DWP Digital – Senior User Researcher (UR)

Closing date for applications: 19/01/2022
Specialist role
User researcher
Summary of the work
The specialist will be an experienced Senior User Researcher capable of leading a team, planning and delivering user research activities across large and complex projects. They will define problems, selecting the appropriate research strategies, work collaboratively to co-design user services, influence stakeholders and confidently present their work.
Latest start date
Expected contract length
6 months with a potential to extend for up to 2 additional months
North West England
Organisation the work is for
Department of Work and Pensions
Maximum day rate
Early market engagement
Who the specialist will work with
The existing team is augmented with a mix of Civil Servants and other 3rd party supplier resource.
What the specialist will work on
The specialist will help to define future User Research services provided by the UX team, begin to deliver those services and oversee all user research projects related to Technology Services and partner initiatives including Workplace Transformation and Digital Confidence and Capability. They will be responsible for leading other user researchers (up to 5 people), mentoring and working with them to ensure work and services are of good quality. Advocate for internal users and educate and influence stakeholders to be user-centred
Address where the work will take place
Specialist will work remotely 3-5 days, with up to 2 days per week in the Manchester office as needed. The specialist will be required to be online between the hours of 8:00AM - 17:00PM
Working arrangements
Candidate will work as part of an internal multidisciplinary knowledge management team, you will have access to wider resources such as research and design if required.The specialist will work with the UX Team Lead, Senior Service Designer and other User Researchers, Designers and Business Analyst in the UX team. They will collaborate with colleagues in the Change & Adoption team, and deliver work for product owners and other stakeholders across Technology Services and other business areas
Security clearance
The supplier will be required to hold BPSS security clearance as a minimum.
Additional terms and conditions
How many specialists to evaluate
Cultural fit criteria
-work as a team with our organisation and other suppliers -be transparent and collaborative when making decisions -have a no-blame culture and encourage people to learn from their mistakes -take responsibility for their work -share knowledge and experience with other team members -be comfortable standing up for their discipline
Assessment methods
Evaluation weighting
Technical competence 70% Cultural fit 10% Price 20%
Essential skills and experience
  • Has worked with a wide range of user research methods
  • Able to collaborate with user researchers and designers to design services
  • Able to help teams to manage and visualise outcomes and prioritise work
  • Leading or managing others
  • Advocating for users when communicating with stakeholders and senior leadership
Nice-to-have skills and experience
  • Understands the social and technological context for government services
  • Has worked with a wide range of qualitative and quantitative user research methods and is able to advise on best practice choice and application of method
  • Able to collaborate with user researchers, designers and multi-disciplinary teams to co-design services provided by the team and for users
  • Able to help teams to manage and visualise outcomes related to project work and prioritise work to provide the best value for users
  • Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
  • Advocates for the needs of users by educating and influencing persuasively when communicating with stakeholders and senior leadership
  • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

Closing date for applications: 19/01/2022

DWP Digital – Senior User Researcher (UR)

Closing date for applications: 19/01/2022

Specialist role:

User researcher


North West England


Department of Work and Pensions

Maximum day rate:


IT Recruitment Marketplace
The Hive Enterprise Centre, Victoria Avenue
Southend-on-Sea, Essex SS2 6EX
© IT Recruitment Marketplace
To change your subscription email us here