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DWP Digital – Mobile Apps User Researcher (UR)

Closing date for applications: 04/10/2022
OVERVIEW OF ROLE
Specialist role
 User researcher
Summary of the work
 As a User Researcher you will be key part of the multi-disciplined DWP Mobile team developing Mobile Apps. You will be required to plan and lead user research activities, prioritising key decisions and work based on user needs. You will be an expert in problem definition and selecting research strategies.
Latest start date
 17/10/2022
Expected contract length
 6 months
Location
 North West England
Organisation the work is for
 Department for Work & Pensions
Maximum day rate
 £625
ABOUT THE WORK
Early market engagement
 N/A
Who the specialist will work with
 You will be working as part of an internal multidisciplinary Mobility product team and will have access to team members, leadership and our users.
What the specialist will work on
 You will be working as part of an internal multidisciplinary Mobility product team helping to develop mobile apps improving user experience. You will be accountable for the end to end delivery of research that considers the time & budget vs outcomes perspective. You will bring to team your recommendations and insights that focuses on user behaviours and experiences based on evidence gathered using a range of research methods.
WORK SETUP
Address where the work will take place
 Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA
Working arrangements
 Working arrangements will be a blend of remote working and working from the Manchester HUB site, you will spend roughly 40% of your time onsite and 60% at home.
Security clearance
 BPSS minimum security clearance
ADDITIONAL INFORMATION
Additional terms and conditions
 TBC
EVALUATION CRITERIA
How many specialists to evaluate
 3
Cultural fit criteria
 -Work collaboratively with team members, other stakeholders, users and suppliers -Be transparent and collaborative when making decisions -Have a no-blame culture and encourage people to learn from their mistakes -Take responsibility for their work -Share knowledge and experience with other team members -Challenge the status quo -Be comfortable standing up for their discipline -Can work with clients with low technical expertise
Assessment methods
Evaluation weighting
 Technical competence 60% Cultural fit 20% Price 20%
EXPERIENCE
Essential skills and experience
  • Experience of doing research for internal applications for large private organisations or Government departments
  • Experience of user centered analysis and design
  • Experience of using a range of research methods to generate insights
  • Experience of using qualitative and quantitative methods based on requirements
  • Experience of working in agile software development teams, helping to prioritise features utilising research and problem definition
Nice-to-have skills and experience
  • Experience of doing research for mobile related user needs/problems
  • Experience of doing user research with Digital Workplace solutions context
  • Strong communication skills
  • Able to present recommendations and findings to senior leadership
EXPRESS INTEREST
Closing date for applications: 04/10/2022

DWP Digital – Mobile Apps User Researcher (UR)

Closing date for applications: 04/10/2022


Specialist role:

User researcher

Location:

North West England

Organisation:

Department for Work & Pensions

Maximum day rate:

£625
FULL DETAILS / EXPRESS INTEREST HERE
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