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DOS Sustainment Manager (Service Manager)

Closing date for applications: 07/10/2019
OVERVIEW OF ROLE
Specialist role
 Service manager
Summary of the work
 Developing sustainable operational capability to support the business as usual operation of PPPT services. Including management of problems, incidents raised. Defining requirements, support operational running , regular reporting, control mechanisms Responsible for delivery of Funding Strategy and Plan, Transition Strategy and Plan, defined Service Catalogue, Sustainment TOM, and Organisation Design.
Latest start date
 01/11/2019
Expected contract length
 6 - 12 months
Location
 London
Organisation the work is for
 Home Office, Digital, Data and Technology
Maximum day rate
 £790
ABOUT THE WORK
Early market engagement
 -
Who the specialist will work with
 You will support the Policy, Compliance and Sustainment Workstream Lead. You will lead a small, mixed team of Civil Servants and Contractors. You will also work closely with colleague's in Operational Communications in Policing and Home Office DDaT Enterprise Services as key stakeholders of this work.
What the specialist will work on
 You will establish a clear strategy for designing and standing up the Sustainment Business Services layer of the Police and Public Protection Technology support organisation. You will establish a Target Operating Model for the 'sustainment organisation', create a design for an ITiL aligned 'sustainment organisation'. You will outline scope and requirements for delivering the proposed TOM. You will lead planning for Sustainment. Lead on organisational design activities necessary to put in place the 'sustainment organisation' and will lead activity to put that organisation in place. Act as an interim service lead for any services not yet transitioned to operations.
WORK SETUP
Address where the work will take place
 Croydon, Westminster, Travel to stakeholder sites will also be required.
Working arrangements
 On site full time Mon-Fri 9-5 - due to security requirements of programme and co-location with core stakeholders and suppliers. However there will be times when you may be required to work additional hours.
Security clearance
 SC
ADDITIONAL INFORMATION
Additional terms and conditions
 -
EVALUATION CRITERIA
How many specialists to evaluate
 5
Cultural fit criteria
 Demonstrate commitment to excellence and improvement (for example, through seeking actionable feedback, setting targets etc.) Transparent and collaborative when making decisions and recommendations Have a no-blame culture and encourage people to learn from their mistakes Demonstrate courage (for example, express controversial views, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates)
Assessment methods
 Work history Interview
Evaluation weighting
 Technical competence 50% Cultural fit 20% Price 30%
EXPERIENCE
Essential skills and experience
  • Operating Model Design - design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change.
  • ITIL and Service Management – defining SLAs.
  • Stakeholder Engagement - Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • Service Design- planning, implementation, control and review and audit of service provision to meet customer requirements.
  • Business Analysis- Methodical investigation, analysis, review and documentation of business functions and processes.
Nice-to-have skills and experience
  • Public Sector Funding Models (or similar).
  • Knowledge and Understanding of Law Enforcement Operating Models.
  • Knowledge and Understanding of the government digital agenda.
  • Organisational Design- design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change.
  • Service Acceptance.
EXPRESS INTEREST
Closing date for applications: 07/10/2019

DOS Sustainment Manager (Service Manager)

Closing date for applications: 07/10/2019


Specialist role:

Service manager

Location:

London

Organisation:

Home Office, Digital, Data and Technology

Maximum day rate:

£790
FULL DETAILS / EXPRESS INTEREST HERE
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