Skip to content

Customer Portal – Developer

Closing date for applications: 31/10/2019
OVERVIEW OF ROLE
Specialist role
 Developer
Summary of the work
 The provision of a residents’ portal for external customers to self-serve online.
Latest start date
 02/12/2019
Expected contract length
 2 Years
Location
 Wales
Organisation the work is for
 ClwydAlyn Housing
Maximum day rate
 Please specify required day rate
ABOUT THE WORK
Early market engagement
 -
Who the specialist will work with
 The supplier will predominately work with our internal project team. Key members include: Head of IT, Marketing and Communications, Business Intelligence Analyst, Head of Resident Services, Head of Income and Service Improvement, Procurement.
What the specialist will work on
 - Integrate with our current Housing Management System - Be an off-the-shelf product already in full operation elsewhere. - Allow customers to view their rent account - Seamless sign in and login process as a priority - Responsive design to fit all devices. - Be able to send out relevant information and updates to customers - Allows customers to report a repair - Allows customers to choose their communication preferences - Welsh is a requirement for customer facing functions - Reflect ClwydAlyn’s brand guidelines - Ability to provide reports on usage - Ability to push messages out via the app
WORK SETUP
Address where the work will take place
 ClwydAlyn, 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD
Working arrangements
 It is expected that the supplier will work closely with the internal and other external partners, including our residents, mostly onsite at the ClwydAlyn head office. ClwydAlyn expects a collaborative approach to delivery with weekly contact. Knowledge and skills transfer is also a key requirement. All expenses must be included in the price.
Security clearance
 Must adhere to ClwydAlyn’s Data Protection requirements. PCI compliance if taking payment. ISO27001 preferred but not required.
ADDITIONAL INFORMATION
Additional terms and conditions
 None.
EVALUATION CRITERIA
How many specialists to evaluate
 5
Cultural fit criteria
 Extensive experience of collaboration with both digital partners/agencies and clients within the Housing Sector Experience of working with an internal project team with an open and transparent approach Experience of working with the end user, e.g. our residents Willingness to share knowledge and experience with other team members Willingness to work according to the values of ClwydAlyn
Assessment methods
Evaluation weighting
 Technical competence 55% Cultural fit 10% Price 35%
EXPERIENCE
Essential skills and experience
  • Extensive experience of developing and delivering innovative and integrated digital platforms within the Social Housing Sector
  • Portal functionality to include Self Appointed Repairs, Rents & Payments (Multiple Accounts); Complaints, Service Charges, ASB, Service Requests
  • Proven track record of successfully integrating with Housing Management Systems – significantly weighted
  • Web services and API's provided for integration as required
  • Product must be mobile responsive (HTML5 and CSS3 or similar) and able to render information and documents
  • Product must be scalable and adaptable as requirements change
  • Product to ‘plug-in’ to our data warehouse so we can report on the data using SSRS, Power Business Intelligence
  • Experience of designing services for users with low digital literacy and awareness of Initiatives and solutions to tackle digital exclusion and barriers to adoption of digital platforms
  • Experience of collaboration with 3rd party website designers / vendors to ensure a seamless experience for customers across platforms
  • Evidence of content design skills
  • Experience of carrying out user research and delivering successful discovery outcomes
  • Payment Integration ideally with current payment vendor AllPay
  • Easy to manage content delivered through a secure CMS
  • Evidence of compliance with industry best practice for security and GDPR and provide feature rich registration and authentication options for users / tenants
  • Experience of digital guidelines to maximise reach and adoption of the portal
  • Evidence of providing a portal for managing tenant and customer engagement / consultation (e.g. Surveys, Feedback, expressions of interest for events etc)
  • All pages / sites should be mobile responsive, delivering the same experience across all types of devices and platforms including desktop, mobile, tablets, android / apple etc.
Nice-to-have skills and experience
  • Skills to develop the integration platform in such a way that it is possible to switch between different back office systems if and when the need arises
EXPRESS INTEREST
Closing date for applications: 31/10/2019

Customer Portal – Developer

Closing date for applications: 31/10/2019


Specialist role:

Developer

Location:

Wales

Organisation:

ClwydAlyn Housing

Maximum day rate:

Please specify required day rate
FULL DETAILS / EXPRESS INTEREST HERE
IT Recruitment Marketplace
The Hive Enterprise Centre, Victoria Avenue
Southend-on-Sea, Essex SS2 6EX
© IT Recruitment Marketplace
To change your subscription email us here