EXPERIENCE
Essential skills and experience
- ITIL V4 - Expert or Master Certification
- Evidence of strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design
- Experience of navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government (or similarly complex) teams
- Management & delivery of complex B2B service solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested and documented
- Experience of defining B2B standards, owning and contributing to the technical roadmap and strategy
- Experience in anticipating and advising on future technology changes that present opportunities for the product or service
- Ability to communicate clearly in a language which meets the needs of different users/stakeholders through selecting the appropriate channels & formats, and managing expectations whilst adapting to stakeholders’ reactions with flexibility
Nice-to-have skills and experience
- Identifying process improvements and defining best practice, inspiring teams to follow this
- Managing a small team and Human Resource activities, including interviewing, selection / hiring, and conducting performance assessments
- Working with scaled agile deliveries
- Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model